Onsite IT Technician - Helpdesk & Endpoint Support

University of Tennessee; Memphis (TN); On-site; USD 42,000 - 44,000; Full time

Job summary

UT Health Sciences seeks an IT Technician 2 to deliver responsive customer support for students, faculty and staff. The role focuses on hardware/software troubleshooting, device configuration, and campus print kiosk maintenance, operating on a strictly on-site schedule.

The position requires an Associate's Degree and 1 year of related experience, or a Bachelor's Degree in lieu of experience. Strong communication and organizational skills are essential.

Qualifications

• Knowledge of Microsoft operating systems and Macintosh operating systems.
• Excellent organizational and communication skills to explain solutions clearly.

Responsibilities

• Provide 1st and 2nd tier technical support via phone, email, or walk-in for UT Health Sciences students, faculty, and staff.
• Utilize remote access to resolve incidents and update workstations when needed.
• Document problems and route complex issues to 3rd tier in the ticketing system.
• Configure computing devices and install software brought to the Service Desk.
• Repair and maintain student print kiosks across the campus.
• Run remediations and malware cleanup as requested by Cybersecurity.
• Test software/hardware before production release and assist with account management tasks.
• Perform related duties as assigned.

Skills

Microsoft OS

MS Office

MacOS

Communication

Organization

Education

Associate's Degree

Bachelor's Degree (in lieu of experience)

Job description

UT Health Sciences seeks an IT Technician 2 to deliver responsive customer support for students, faculty and staff. The role focuses on hardware/software troubleshooting, device configuration, and campus print kiosk maintenance, operating on a strictly on-site schedule.

The position requires an Associate's Degree and 1 year of related experience, or a Bachelor's Degree in lieu of experience. Strong communication and organizational skills are essential.