End-User Tech Support Specialist II

University of Rochester; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

The University of Rochester is seeking an IT Support Specialist to provide first and second level support for end-user computing devices, including desktops, laptops, and mobile devices. You will troubleshoot issues, perform setup and deployment, and act as the primary contact for device-related problems.

You will work to keep endpoints secure and up-to-date, participate in coverage across sites, and contribute to the development of strategies for endpoint device support and service quality.

Qualifications

• 2 years of relevant experience required
• High School diploma or equivalent
• Ability to travel between work sites required

Responsibilities

• Provides first and second level technical support for end-user computing devices, including desktops, laptops and mobile devices.
• Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices.
• Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues.
• Manages the setup, configuration, maintenance and deployment of endpoint devices.
• Assists with developing strategy for support of endpoint devices.

Skills

Customer service

Communication

Problem solving

End-user support

Team collaboration

Education

High School diploma or equivalent

Job description

The University of Rochester is seeking an IT Support Specialist to provide first and second level support for end-user computing devices, including desktops, laptops, and mobile devices. You will troubleshoot issues, perform setup and deployment, and act as the primary contact for device-related problems.

You will work to keep endpoints secure and up-to-date, participate in coverage across sites, and contribute to the development of strategies for endpoint device support and service quality.