Onsite IT Help Desk Specialist | 401K Match

Cinter Technology Services; New York (NY); Sur place; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

401K match

No insurance

Résumé du poste

Cinter Technology Services is seeking a IT Help Desk Support Specialist for onsite work at New York, NY. The role requires 1–2 years of end-user support experience and proficiency with Windows OS, Office365, and device management, including iOS and conference systems.

The candidate must communicate effectively with customers and internal teams, be highly organized, and capable of learning quickly in a team environment with minimal supervision.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 1–2 years of end user support experience.
• Experience with Windows OS, Office365, Adobe Acrobat.
• Experience with iOS devices, Conference System, MS Surface and HP laptops.
• Certifications (ITIL Foundation, A+, Network+) preferred but not required.

Responsabilités

• Provides technical support for end-user customers via phone, email, or in-person, diagnosing and resolving problems, including hardware and software installation and testing.
• Maintains user manuals and internal documents to document processes and solutions.
• Performs server administration and monitoring tasks.
• Monitors desktop and network environments, including software installation and troubleshooting.
• Prioritizes requests and escalates when necessary; provides IT training and participates in IT projects.

Connaissances

End user support

Windows LAN/WAN

Remote access

Troubleshooting

Customer communication

Formation

Bachelor's degree in Computer Science or related field

Outils

ITIL Foundation

A+

Network+

Description du poste

Cinter Technology Services is seeking a IT Help Desk Support Specialist for onsite work at New York, NY. The role requires 1–2 years of end-user support experience and proficiency with Windows OS, Office365, and device management, including iOS and conference systems.

The candidate must communicate effectively with customers and internal teams, be highly organized, and capable of learning quickly in a team environment with minimal supervision.