Information Technology Support Specialist

iT Resource Solutions.net,inc; Pennsauken Township (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

iT Resource Solutions.net,inc is seeking an onsite IT Support Specialist to join our IT team. You will be the primary contact for internal employees needing technical assistance and will diagnose, troubleshoot, and resolve hardware, software, and network issues.

The ideal candidate has 1–3+ years in a Helpdesk or Desktop Support role, with strong Windows 10/11 and macOS skills, and experience with Microsoft 365 and AD/Azure.

Qualifications

• 1–3+ years in a Helpdesk/Desktop Support or IT Service Desk environment
• Strong proficiency with Windows 10/11 and macOS
• Experience with Microsoft 365 and Active Directory or Entra ID/Azure
• Fundamental networking knowledge: TCP/IP, DNS, DHCP, VPNs
• Hands-on hardware troubleshooting across devices
• Experience using IT ticketing platforms (Jira, ServiceNow, Zendesk)
• Ability to lift up to 49 pounds and support office IT cabling

Responsibilities

• Serve as the first line of contact for user tickets via phone, email, and chat.
• Triage, log, track, and resolve hardware, software, and network issues.
• Escalate complex problems to Tier 2/3 or IT Manager when needed.
• Onboard/offboard employees, manage accounts and permissions in AD/Azure and Google Workspace.

Skills

Windows 10/11

macOS

Microsoft 365

Azure AD

Networking basics

IT ticketing

Hardware troubleshooting

Communication skills

Tools

Jira

ServiceNow

Freshdesk

Zendesk

Job description

This is an excellent opportunity for an onsite IT Support Specialist that is seeking a career opportunity with a well-established company that provides its employees with excellent comp and benefits plan. Many of our employees have been with us for over 20 years.

We are seeking an End-User-focused, proactive, and technical IT Support Desk Specialist to join our IT team. In this role, you will serve as the primary point of contact for internal employees needing technical assistance. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues in a timely manner.

The ideal candidate possesses strong technical problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality end-user support.

Key Responsibilities

End-User Support & Helpdesk Operations:

• Serve as the first line of support for user tickets, phone calls, and emails regarding technical issues.
• Triage, prioritize, log, and track tickets using our ITSM/ticketing system ([e.g., Jira, ServiceNow, Freshdesk, Zendesk]).
• Diagnose and resolve hardware, software, network, and application issues for both local and remote users.
• Escalate complex or recurring issues to Tier 2/3 engineering teams or the IT Manager when appropriate.

User Management & Provisioning:

• Onboard and offboard employees: set up hardware, configure accounts, assign permissions, and deploy software.
• Manage user accounts, permissions, and security groups in Active Directory / Entra ID (Azure AD) and Google Workspace / Microsoft 365.

Hardware & Software Maintenance:

• Deploy, configure, and maintain laptops, desktops, mobile devices, printers, and peripherals (Windows / macOS).
• Asset management: maintain inventory records for all hardware, software licenses, and IT equipment.
• Perform basic network troubleshooting (Wi-Fi, VPN, local connectivity, DNS/DHCP issues).
• Create and maintain clear documentation for IT processes, knowledge base articles, and end-user self-help guides.
• Assist in enforcing company IT policies, cyber security guidelines, and compliance standards.

Qualifications & Requirements

Required Experience & Technical Skills:

• Education/Experience: 1–3+ years of experience in a Helpdesk, Desktop Support, or IT Service Desk environment (or an equivalent combination of education and experience).
• OS Support: Strong proficiency in Windows 10/11 and/or macOS.
• Identity & Cloud Management: Experience with Microsoft 365, Active Directory / Entra ID / Azure
• Networking Fundamentals: Basic understanding of TCP/IP, DNS, DHCP, VPNs, Routers/Switches, and Wi-Fi configuration.
• Hardware: Hands-on experience troubleshooting desktop, laptop, tablet, and mobile device hardware.
• Ticketing Systems: Experience working with IT ticketing platforms.
• Physical: Able to run data cables and telecommunication lines throughout office infrastructure, as well as move electronic equipment. Assistance is available for heavier equipment. Ability to lift up to 49 pounds.

Preferred / Nice-to-Have Qualifications:

• Relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation).
• Experience with MDM/RMM solutions (e.g., Microsoft Intune, Jamf, NinjaOne, Datto).
• Basic knowledge of cybersecurity best practices (phishing awareness, endpoint security, MFA).