IT Support Specialist

Culturetech Solutions; San Diego (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Culturetech Solutions is seeking a dependable IT Support Specialist to be the onsite single point of contact for employees and clients. The role involves resolving hardware, software, and network issues with a focus on customer service and ownership.

The candidate will support Microsoft Office365, Windows, Apple devices, and conferencing systems, and will work as part of a team across North America and Europe. Immediate start on a contract-to-hire basis.

Qualifications

• First-level contact and problem resolution for internal users' hardware, software, and telecom issues.
• Helpdesk staff resolves problems per procedures and policies for support calls.
• Level 2 client hardware and software support includes desktops, laptops, printers, and conferencing equipment.

Responsibilities

• Provide technical support by phone, email, and deskside for employees and clients.
• Log and track issues using the ticketing system, escalating as needed.
• Coordinate with 3rd level support teams for complex problems.

Skills

Helpdesk

Desktop support

Customer service

Communication

Ticketing system

Network troubleshooting

Education

Associate's degree in Computer Science or related field

Tools

Microsoft Office365

Windows 10/11

Apple iOS

Mac

SharePoint

A/V Conference Room maintenance

Job description

San Diego, United States | Posted on 09/08/2026

Culturetech Solutions is a boutique services company with a people-first approach along with our trusted delivery partner Axelliant presents this opportunity to you. Our commitment to building lasting relationships, delivering consistent results, and employing sound management practices has made us a trusted partner for our valued clients. We pride ourselves on fostering collaboration internally and externally, integrating talent into client cultures, and supporting mutual success. Thank you for your interest in Culturetech Solutions - we look forward to the opportunity to work with you!

Title : IT Support Specialist (Onsite)

Duration : Contract to Hire

Start Date : Immediate

OVERVIEW : We are seeking a dependable, career-focused Helpdesk professional who takes pride in their work and is looking to build a long-term career with our organization. As part of the Helpdesk team, the single point of contact for employees and clients—this person will provide technical support by phone, email, and deskside. The ideal candidate demonstrates ownership, consistent follow-through, and a commitment to developing their skills while growing with the team.

Requirements

QUALIFICATIONS AND SKILLS

The IT Support Specialist provides first-level contact and problem resolution for all internal users hardware, software, and telecommunications issues.

Helpdesk staff resolves as many user-reported problems as expertise permits using all available tools and following procedures and policies for the handling of support calls.

Helpdesk provides Level 2 client hardware support for desktop pc’s, laptops/docking stations, printers

Helpdesk provides Level 2 client desktop software support includes Microsoft Office365, Windows 10/11, Apple IOS, Mac, SharePoint and A/V Conference Room maintenance.

The Helpdesk fields calls from customer opening tickets on the ticketing system as well as calling in from a toll‑free number

Act as liaison between the customers and the 3rd level support teams.

Provide support for network connectivity, including resetting network passwords.

Helpdesk staff logs Ticketing System for Internal users located across North America and Europe

Keen ability to obtain and convey concise information for end‑user issues.

Helpdesk staff is responsible for escalation of more complex calls to the relevant IT team.

Position requires excellent customer service, excellent communication skills, and excellent ability to communicate in verbal and written form.

EXPERIENCE & TRAINING

Associate's degree in Computer Science or related field, or equivalent combination of related education and experience

Thank you for your interest in this opportunity. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.