Technical Services Specialist / Service Delivery Analyst - Winamac, IN

Resultant; Winamac (IN); Sur place; USD 45 000 - 70 000; Plein temps

Résumé du poste

Resultant is seeking a Technical Support Specialist / Service Delivery Technician in Indiana to join our growing team. You will deliver hands-on hardware preparation, ensure accurate customer documentation, and support complex client environments as part of a collaborative team.

In this role, you will handle operational commitments, manage customer maintenance activities, and monitor live helpdesk alerts to ensure timely resolutions and high satisfaction for our clients.

Responsabilités

• Provide exceptional client support and exceed expectations in every interaction.
• Elevate customer support requirements by communicating criticality and timelines, and confirm issue acceptance.
• Prepare desktops, laptops, and hardware for customers.
• Keep customer documentation up-to-date and accurate.
• Deliver assigned operational and project commitments with the customer team guidance.
• Perform customer maintenance activities on behalf of the customer team.
• Monitor the customer team’s alerts in coordination with the live helpdesk.

Description du poste

Company Description
We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers.

Company Description
We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers.
The Resultant team purposefully comes together to produce a positive outcome. Our name symbolizes our commitment to empathy and collaboration - of not just delivering our clients with the best solutions, but to deeply listening to them, understanding their needs, and learning from each other in the process. The force of Resultant comes from the combined knowledge, passion, and innovation of our team and partners.
Together, we partner with clients in the public and private sectors to help them overcome their most complex challenges, empowering our clients to drive meaningful change in their organizations and communities. In everything you do, you'll help your clients, colleagues, and communities thrive.
Resultant was founded as KSM Consulting in 2008.

Job Description
To help continue our rapid growth and solve our clients' toughest problems, we need a Technical Support Specialist / Service Delivery Technician to join the team. If you love to solve problems and add value, please consider what your typical days might look like...

• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will elevate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will prepare desktops, laptops and miscellaneous hardware for customers.
• You will keep customer documentation up-to-date and accurate.
• You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
• You will perform customer maintenance activities on behalf of the customer team.
• You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk