Field IT Support Technician — Deployments & Repairs

NTT DATA, Inc.; Fort Wayne (IN); On-site; USD 54,000 - 78,000; Full time

Job summary

NTT DATA is seeking a Field Service Support professional to join our Fort Wayne, Indiana team. The role involves troubleshooting, hardware replacement, upgrades, and deployments on desktops, notebooks, and printers, with potential travel for domestic or international assignments.

This position commonly targets college graduates entering their field, with 3–5 years of relevant experience and an undergraduate degree.

Qualifications

• 3–5 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix operating systems may be required.
• Strong client service skills.
• Some travel including overnight domestic or international trips may be required.

Responsibilities

• Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks / printers.
• Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations.
• Provides technical feedback on technical process issues to improve overall service delivery.
• May act as team lead at times and coach team members.

Skills

Windows OS

Linux/Unix

Customer service

Education

Undergraduate degree

Job description

NTT DATA is seeking a Field Service Support professional to join our Fort Wayne, Indiana team. The role involves troubleshooting, hardware replacement, upgrades, and deployments on desktops, notebooks, and printers, with potential travel for domestic or international assignments.

This position commonly targets college graduates entering their field, with 3–5 years of relevant experience and an undergraduate degree.