Onsite IT Support Specialist - Executive & End-User Tech

Addison Group; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Addison Group in Denver is seeking an IT Site Support Specialist II to join our Global IT team and provide exceptional onsite technical support for our corporate office. This full-time, onsite role serves about 60 employees and includes assisting executives with high-quality, white-glove IT service.

You will troubleshoot Windows devices, manage Microsoft 365 services, and coordinate with the IT organization to ensure a seamless technology experience for staff at all levels.

Qualifications

• 3+ years of Level 2 IT support in a corporate environment.
• Hands-on experience with Microsoft 365, SharePoint, and Office applications.
• Experience with ServiceNow or a similar ITSM system.
• Experience supporting iPhone and Android devices.
• Strong troubleshooting, communication, and prioritization skills.

Responsibilities

• Provide Level 2 onsite desktop and end-user support for Windows-based systems.
• Troubleshoot hardware, software, network, and peripheral issues.
• Deliver white-glove support to executives and C-suite personnel.
• Configure, deploy, and support Windows devices using Autopilot and Intune.
• Administer and support Microsoft 365 services including Outlook, Teams, and Office apps.
• Support SharePoint and other Microsoft collaboration tools.
• Configure and troubleshoot mobile devices (iPhone and Android).
• Manage incidents and service requests through the ServiceNow ticketing system.
• Escalate issues outside your scope while ensuring timely resolution and excellent customer communication.
• Assist with new hire onboarding, equipment deployment, hardware refreshes, and user account support.
• Maintain accurate documentation and IT service management best practices.

Skills

Level 2 IT support

Customer service

Communication

Troubleshooting

Prioritization

Tools

Microsoft 365

SharePoint

Office 365

ServiceNow

Intune

Autopilot

Active Directory

Job description

Addison Group in Denver is seeking an IT Site Support Specialist II to join our Global IT team and provide exceptional onsite technical support for our corporate office. This full-time, onsite role serves about 60 employees and includes assisting executives with high-quality, white-glove IT service.

You will troubleshoot Windows devices, manage Microsoft 365 services, and coordinate with the IT organization to ensure a seamless technology experience for staff at all levels.