IT Site Support Specialist

Addison Group; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Addison Group in Denver is seeking an IT Site Support Specialist II to join our Global IT team and provide exceptional onsite technical support for our corporate office. This full-time, onsite role serves about 60 employees and includes assisting executives with high-quality, white-glove IT service.

You will troubleshoot Windows devices, manage Microsoft 365 services, and coordinate with the IT organization to ensure a seamless technology experience for staff at all levels.

Qualifications

• 3+ years of Level 2 IT support in a corporate environment.
• Hands-on experience with Microsoft 365, SharePoint, and Office applications.
• Experience with ServiceNow or a similar ITSM system.
• Experience supporting iPhone and Android devices.
• Strong troubleshooting, communication, and prioritization skills.

Responsibilities

• Provide Level 2 onsite desktop and end-user support for Windows-based systems.
• Troubleshoot hardware, software, network, and peripheral issues.
• Deliver white-glove support to executives and C-suite personnel.
• Configure, deploy, and support Windows devices using Autopilot and Intune.
• Administer and support Microsoft 365 services including Outlook, Teams, and Office apps.
• Support SharePoint and other Microsoft collaboration tools.
• Configure and troubleshoot mobile devices (iPhone and Android).
• Manage incidents and service requests through the ServiceNow ticketing system.
• Escalate issues outside your scope while ensuring timely resolution and excellent customer communication.
• Assist with new hire onboarding, equipment deployment, hardware refreshes, and user account support.
• Maintain accurate documentation and IT service management best practices.

Skills

Level 2 IT support

Customer service

Communication

Troubleshooting

Prioritization

Tools

Microsoft 365

SharePoint

Office 365

ServiceNow

Intune

Autopilot

Active Directory

Job description

Addison Group is working with an energy company in search for an IT Support Specialist to support their headquarters in Denver CO - This is a fully onsite role.

We are seeking an experienced IT Site Support Specialist II to join our Global IT team and provide exceptional onsite technical support for our corporate office in Denver. This role is ideal for an IT professional who thrives in a customer-focused environment and enjoys delivering high-quality support to employees at all levels, including executive leadership.

You will serve as the primary onsite IT resource, supporting approximately 60 employees while ensuring a seamless technology experience. This position requires excellent technical troubleshooting skills, outstanding communication, and the professionalism to provide white-glove support to C-suite executives.

What You'll Do

• Provide Level 2 onsite desktop and end-user support for Windows-based systems.
• Troubleshoot hardware, software, network, and peripheral issues.
• Deliver professional, white-glove support to executive leadership and C-suite personnel.
• Configure, deploy, and support Windows devices using Microsoft Autopilot and Microsoft Intune.
• Administer and support Microsoft 365 services, including Outlook, Teams, Office applications, and the Microsoft 365 Admin Center.
• Support SharePoint and other Microsoft collaboration tools.
• Configure and troubleshoot iPhone and Android mobile devices.
• Manage incidents and service requests through the ServiceNow ticketing system.
• Escalate issues outside your scope while ensuring timely resolution and excellent customer communication.
• Assist with new hire onboarding, equipment deployment, hardware refreshes, and user account support.
• Maintain accurate documentation and follow IT service management best practices.

Required Qualifications

• 3+ years of Level 2 IT support experience in a corporate environment.
• Hands-on experience with:
• Microsoft 365
• SharePoint
• Microsoft Office Suite
• ServiceNow or similar ITSM ticketing system
• Experience supporting both iPhone and Android devices.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience providing executive or C-suite technical support.
• Knowledge of Active Directory and enterprise endpoint management.
• Experience working in a corporate headquarters environment.

What We're Looking For

• Exceptional customer service and communication skills.
• Professional appearance and polished, courteous demeanor.
• Ability to build trust with employees at all levels of the organization.
• Strong attention to detail and commitment to delivering a high-quality support experience.
• Self-starter who can work independently while collaborating effectively with a larger IT organization.