IT Support Engineer — Intune & M365 Endpoint Lead

Addison Group; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Addison Group in Dallas is seeking an IT Support Engineer for an on-site role five days a week. You will provide hands-on technical support while owning endpoint management and the day-to-day IT operations for a small IT team.

The role emphasizes Microsoft Intune, Microsoft 365, and exceptional customer service, with experience using enterprise ticketing/ITSM platforms. Salary ranges from $75k to $110k plus a performance-based bonus; prior experience in a professional services environment is a

Qualifications

• 2+ years of IT support experience.
• Experience with Microsoft Intune / Endpoint Management.
• Experience with Microsoft 365.
• Experience with enterprise ticketing/ITSM platforms.
• Strong customer service skills.
• Experience in a professional services environment is a plus.

Responsibilities

• Provide hands-on technical IT support to users.
• Own endpoint management and day-to-day IT operations.
• Assist with configuring and maintaining Microsoft Intune and Windows devices.
• Troubleshoot hardware, software, and user issues with a customer‑focused approach.

Skills

IT Support

Intune

Microsoft 365

ITSM

Customer service

Job description

Addison Group in Dallas is seeking an IT Support Engineer for an on-site role five days a week. You will provide hands-on technical support while owning endpoint management and the day-to-day IT operations for a small IT team.

The role emphasizes Microsoft Intune, Microsoft 365, and exceptional customer service, with experience using enterprise ticketing/ITSM platforms. Salary ranges from $75k to $110k plus a performance-based bonus; prior experience in a professional services environment is a