Senior IT Site Support Engineer

Addison Group; Fort Collins (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Addison Group in Fort Collins, Colorado, seeks a Senior IT Site Support Engineer for a 6-month contract-to-hire. The role is onsite three days per week, supporting a Windows-based enterprise environment and manufacturing operations.

You will deliver hands-on desktop and network support, manage security, and assist with ongoing IT projects to improve end-user experience. The ideal candidate brings 5+ years IT support experience, strong customer service, Windows expertise, AD and Office 365

Qualifications

• Experience in IT support with strong customer service.
• Proficient with Windows 10/11 and TCP/IP networking.
• Experience with Active Directory and Office 365.
• Ability to work independently and manage projects.
• Strong problem-solving and judgment.

Responsibilities

• Provide hands-on IT support for desktops, laptops, and networks in a Windows environment.
• Maintain Windows systems, security, and data integrity.
• Deliver excellent customer service and timely issue resolution.
• Configure and deploy PCs, software, and devices per ticket workflows.
• Collaborate with IT teams and outsourcing partners to troubleshoot issues.
• Assist with end-user training on applications and tools.
• Provide after-hours support as needed.

Skills

Customer service

Windows 10/11

TCP/IP networking

Active Directory

Office 365

VPN support

Independent work

Problem solving

Tools

VPN

Remote support tools

PC imaging

Job description

Addison Group is working with an energy company in search for a Senior IT Site Support Engineer to join their team. This is a 6-month contract to hire and onsite 3 days a week in Fort Collins CO.

Join a dynamic IT team that powers innovation across a global enterprise. As a Sr IT Site Support Specialist, you'll be at the forefront of delivering exceptional technical support while helping maintain and optimize our Microsoft Windows environment. In this highly visible role, you'll make a direct impact on the productivity of engineers, manufacturing teams, and business operations worldwide by solving complex technical challenges and ensuring seamless technology experiences.

This is more than a traditional support role, it's an opportunity to gain exposure to enterprise-scale infrastructure, cybersecurity initiatives, digital transformation efforts, and next-generation technologies. You'll collaborate with a talented team of IT professionals, contribute to automation and continuous improvement projects, and play a key role in shaping the future of our digital workplace. If you're passionate about technology, thrive in a fast-paced environment, and enjoy learning and growing your skills, you'll find exciting opportunities to make a difference and advance your career here.

RESPONSIBILITIES:

• Deliver hands-on support for desktops, laptops, and network systems in a Microsoft Windows environment.
• Manage system security, passwords, and data integrity to safeguard critical operations.
• Provide exceptional customer service, ensuring clear communication and timely resolution of issues.
• Configure wireless devices for secure connectivity to corporate O365 email.
• Execute software installations, updates, and configurations based on ticketing workflows.
• Independently image, configure, and deploy new PCs across the organization.
• Maintain accurate records of PC inventory, assets, and support queues.
• Support phone systems and assist with user training on applications and tools.
• Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.
• Test and recommend new software and operating systems for deployment.
• Participate in IT projects aimed at improving end-user experience and operational efficiency.
• Provide after-hours support as needed.

QUALIFICATIONS:

• Strong customer service orientation and communication skills.
• Advanced knowledge of Windows 10/11 and TCP/IP networking.
• Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.
• Ability to work independently, prioritize tasks, and manage projects effectively.
• Problem-solving mindset with sound judgment and decision-making skills.

EXPERIENCE:

• 5+ years in IT support roles with hands-on technical expertise.
• Proven experience supporting Microsoft PC environments and remote users via VPN.