Onsite IT Support Specialist: End-User Tech & Imaging

TELUS Digital; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

TELUS Digital in Mesa, AZ is seeking an IT Support Specialist onsite to provide end-to-end user support for desktops, mobile devices, network access, and software applications.

The role involves diagnosing incidents, imaging hardware, fulfilling hardware/software requests, managing inventory, and supporting over 2,500 business professionals while coordinating with clients on hardware and software needs.

Qualifications

• 1 to 3 years technical support experience in Desktop Support.
• 1 to 3 years technical support experience in internet, network, hardware or software.
• Good communications skills both written and verbal.
• Proficient with Windows 11 Operating System.
• Proficient with Microsoft Office Applications.
• Proficient with Office 365 Applications and cloud-based applications (i.e. Azure, Intune).
• Basic understanding of TCP/IP networking.
• 1 to 2 years of experience with network printers.
• 1 to 2 years of experience working in a team environment.
• 1 to 2 years of experience with a computer imaging solution.
• Strong hardware and software problem solving skills.

Responsibilities

• Provide end-to-end user support and manage all IT related incidents for Desktop, Mobile, Network, IP Telephony, Software, and Security.
• Act as escalation point and track progress for non-Desktop and Mobile related incident.
• Accurately diagnose and resolve incidents for Desktop, Mobile, and Software related incident.
• Fulfill requests for new hardware and software including imaging, configuration, setup, and installation for all end-user IT requests.
• Control Inventory Management for Desktop and Mobile related Hardware.
• Diagnose and resolve network and workgroup printer related issues.
• Diagnose and resolve client access issues related to network access and MFA.
• Upkeep, design, and implementation of proprietary client software and application.
• Provide front line support to over 2500 business professionals.
• Coordinate with client to determine appropriate hardware and software needs for end user.
• Log, resolve and/or track progress of all incidents and service requests reported to IT Support.

Job description

TELUS Digital in Mesa, AZ is seeking an IT Support Specialist onsite to provide end-to-end user support for desktops, mobile devices, network access, and software applications.

The role involves diagnosing incidents, imaging hardware, fulfilling hardware/software requests, managing inventory, and supporting over 2,500 business professionals while coordinating with clients on hardware and software needs.