Onsite Desktop Support Tech – Imaging & End-User IT

TeamSoft, Inc.; Cedar Rapids (IA); On-site; USD 28,000 - 39,000; Full time

Job summary

TeamSoft is seeking a Desktop Support Analyst for Cedar Rapids, IA. This on-site contract role supports a device lifecycle project, including imaging, end-user support, and hardware setup.

Requirements include 2+ years of PC support, Windows OS experience, imaging tools, and basic networking. You will install, configure, document, and train users while maintaining hardware inventory and responding to escalated issues.

Qualifications

• 2+ years of PC support experience in a networked environment.
• Experience with Windows operating systems, standard software packages, imaging tools, profile migration, and PC hardware troubleshooting.
• Understanding of software distribution concepts.
• Basic knowledge of networking (LAN/WAN, TCP/IP, LDAP, DNS, DHCP, firewalls, routers).

Responsibilities

• Support, maintain, and troubleshoot PC and end user devices across LAN/WAN, mobile, and remote environments.
• Install, configure, document, test, and maintain client computing hardware and software.
• Provide end-user support, technical guidance, and basic training; create and update technical and user documentation.
• Review and recommend workstation hardware based on business requirements.
• Manage desktop move/add/change requests and maintain accurate hardware inventory.
• Resolve escalated Help Desk issues, including 24/7 on call rotation.
• Plan and implement hardware upgrades and prepare contingency plans for potential issues.

Skills

PC support

Windows OS

Imaging tools

Networking basics

Technical documentation

Tools

Imaging tools

Job description

TeamSoft is seeking a Desktop Support Analyst for Cedar Rapids, IA. This on-site contract role supports a device lifecycle project, including imaging, end-user support, and hardware setup.

Requirements include 2+ years of PC support, Windows OS experience, imaging tools, and basic networking. You will install, configure, document, and train users while maintaining hardware inventory and responding to escalated issues.