Onsite IT Support Specialist for End-User Devices

iVision Scale LLC; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

iVision Scale LLC in Atlanta, GA is seeking a Deskside Technician to serve as a single point of contact for end users in the end-user computing environment. You will install, diagnose, repair, and upgrade devices, provide remote/phone/chat help, and ensure workstation performance.

The role emphasizes onsite support, documentation, MAC handling, and collaboration with network teams to maintain service levels.

Qualifications

• College diploma or degree in computer science or related field.
• ITIL Foundation and CompTIA A+/Net+ certifications desirable.
• Experience supporting Windows and macOS devices.

Responsibilities

• Provide onsite end-user support and maintenance.
• Install, diagnose, repair, and upgrade end-user devices.
• Document incidents, repairs, and MAC requests.
• Collaborate with LAN/ network teams as needed.

Skills

End-user support

Hardware troubleshooting

Windows/macOS support

On-site service

Education

College diploma in computer science or related field

IT certifications (desirable)

Job description

iVision Scale LLC in Atlanta, GA is seeking a Deskside Technician to serve as a single point of contact for end users in the end-user computing environment. You will install, diagnose, repair, and upgrade devices, provide remote/phone/chat help, and ensure workstation performance.

The role emphasizes onsite support, documentation, MAC handling, and collaboration with network teams to maintain service levels.