Onsite IT Field Technician: Hardware, Imaging & Support

GTN Solutions; Lubbock (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

GTN Solutions is seeking an IT Support Technician to manage the installation and maintenance of hardware and software across desktops, printers, and mobile devices. You will test OS and software deployments, troubleshoot issues, and handle imaging and device dispatch to users.

Responsibilities include tracking inventory, resolving user issues efficiently, and handling service requests through ITSM tools. Strong communication and adaptability are essential in a fast-paced environment.

Qualifications

• Familiar with meeting SLA requirements in service delivery.
• Experience with ITSM tools; ServiceNow is a plus.
• Strong general technical knowledge across hardware and software.
• Excellent PC, Mac, and peripheral knowledge and troubleshooting abilities.
• Advanced troubleshooting of iOS and Android mobile devices.

Responsibilities

• Manage installation and maintenance of hardware and software including workstations, printers, mobile devices, and infrastructure devices.
• Test, plan and supervise deployment of OS releases, patches, software releases and public domain software.
• Troubleshoot, replace parts, upgrade systems and perform basic deployments and repairs.
• Image devices including desktops and laptops and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory and resolve issues for users.

Skills

SLA knowledge

ITSM tools (ServiceNow)

PC/Mac hardware

Mobile devices (iOS/Android)

Communication skills

General technical knowledge

Tools

ServiceNow

Job description

GTN Solutions is seeking an IT Support Technician to manage the installation and maintenance of hardware and software across desktops, printers, and mobile devices. You will test OS and software deployments, troubleshoot issues, and handle imaging and device dispatch to users.

Responsibilities include tracking inventory, resolving user issues efficiently, and handling service requests through ITSM tools. Strong communication and adaptability are essential in a fast-paced environment.