Onsite IT Support Specialist — End-User Tech Expert

Gosnaphop; Chantilly (VA); On-site; USD 70,000 - 80,000; Full time

Job summary

Gosnaphop in Chantilly, VA is seeking an IT Support Specialist I on the Technology Team. The role provides end-user desktop support both remotely and onsite, handles Tier 1-2 tickets, and works on technology implementation projects.

The ideal candidate has 8+ years of technical experience with hardware/software, a Bachelor’s degree or equivalent, strong Windows/virtualized environments, ITSM experience, and may have Microsoft certifications.

Qualifications

• 8+ years of technical experience with hardware/software.
• Bachelor’s degree or equivalent Experience.
• Experience working in Windows and virtualized environments.
• Ability to utilize an ITSM system for change and incident management.
• Microsoft training and related certifications are a plus.

Responsibilities

• Create, review and triage Tier 1-2 tickets promptly.
• Assist with the implementation of new technology tools.
• Provide end-user desktop support remotely and in person.
• Deliver excellent customer service and communicate ticket status.
• Install and configure computers, monitors, and printers.
• Support server upgrades, patches, deployments, and design reviews.
• Document issues and solutions, update process diagrams.
• Mentor junior team members and share best practices.
• Escalate issues as needed and participate in team meetings.

Skills

End-user support

Ticketing systems

Windows OS

Virtualization

Microsoft certifications

Customer service

Education

Bachelor’s degree or equivalent

Tools

ITSM system

Remote support tools

Job description

Gosnaphop in Chantilly, VA is seeking an IT Support Specialist I on the Technology Team. The role provides end-user desktop support both remotely and onsite, handles Tier 1-2 tickets, and works on technology implementation projects.

The ideal candidate has 8+ years of technical experience with hardware/software, a Bachelor’s degree or equivalent, strong Windows/virtualized environments, ITSM experience, and may have Microsoft certifications.