IT Support Specialist: Windows & Network Ops

VINCI Construction USA; Chantilly (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Long Term Disability

Vacation & Holiday Pay

Parental Leave

Maternity Leave

EAP

Voluntary Medical Insurance

Voluntary Vision Insurance

Voluntary Dental Insurance

Voluntary Short Term Disability

Voluntary Life Insurance

Stock Purchase Plan

Gym/Fitness Incentives

Job summary

VINCI Construction USA seeks an IT Support Specialist to join the Technology team in Chantilly, VA. You will be the primary contact for assigned locations, providing Tier 1-2 desktop support, triaging tickets, and ensuring access and system reliability across the organization.

The role requires strong Windows knowledge, hardware experience, and clear communication to escalate issues to leadership or vendors. Occasional on-call work and cross-team collaboration are expected.

Qualifications

• Minimum 3 years of technical experience working with hardware/software.
• Experience working in Windows and virtualized environments.
• Ability to utilize an ITSM system for change and incident management.
• Must have experience providing end user support with Windows 10, printers, and monitors.
• Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
• Microsoft training and related certifications are a plus
• Ability to assess customer needs to craft and deliver solutions
• Strong interpersonal, organizational and customer service skills
• Ability to manage multiple projects and own tasks concurrently
• Ability to work flexible/extended hours when requested and participate in an on-call schedule
• Willingness to share knowledge and help cross-train peers
• Able to work both independently and effectively with remote team members as necessary

Responsibilities

• Create, review and triage support Tier (1-2) tickets on a timely basis.
• Provide end-user desktop support via remote support tools or in person visits.
• Install and configure new Windows 10 computers, monitors, and printers.
• Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices.
• Knowledge or ability to learn about Cisco switches, internet connectivity and Cisco IP phones.
• Create clear, concise process and system diagrams and other supporting documentation.
• Assist with other projects and tasks as required.
• Strong communication skills are required with the ability to prioritize multiple tasks.
• Track and generate reports monthly for outstanding issues.
• Coordinate with vendors to execute software and firmware upgrades.
• Communicate with users, vendors, and IT in a professional manner.
• Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies

Skills

Windows Environments

ITSM Tools

End User Support

Remote/Desktop Support

Network Troubleshooting

Tools

Active Directory

Office 365

SharePoint

DNS

DHCP

Job description

VINCI Construction USA seeks an IT Support Specialist to join the Technology team in Chantilly, VA. You will be the primary contact for assigned locations, providing Tier 1-2 desktop support, triaging tickets, and ensuring access and system reliability across the organization.

The role requires strong Windows knowledge, hardware experience, and clear communication to escalate issues to leadership or vendors. Occasional on-call work and cross-team collaboration are expected.