Onsite IT Support Pro: Windows & Desktop Expert

Addison Group; Chantilly (VA); On-site; USD 70,000 - 80,000; Full time

Job summary

Addison Group is seeking an IT Support Specialist I on the Technology Team in Chantilly, VA. This role provides end-user desktop support both remotely and in-person, handles Tier 1-2 tickets, and participates in technology implementation projects.

Ideal candidates have hands-on hardware/software experience, strong customer service skills, and are able to work on-site full-time with occasional extended hours.

Qualifications

• 8+ years of technical experience with hardware/software.
• Bachelor’s degree or equivalent experience.
• Experience in Windows and virtualized environments.
• Experience using an ITSM system for change and incident management.
• Microsoft training and related certifications are a plus.
• Strong interpersonal, organizational and customer service skills.
• Ability to work flexible/extended hours including on-call schedule.
• Able to work independently and with remote team members.

Responsibilities

• Create, review and triage Tier 1–2 tickets promptly.
• Support end-user desktops remotely and on-site.
• Assist with technology tool implementations and projects.
• Provide excellent customer service and clear ticket updates.
• Install/configure computers, monitors, and printers.
• Coordinate with vendors for software/firmware upgrades.
• Document processes and system diagrams.
• Mentor junior team members and share best practices.

Skills

Customer service

Interpersonal skills

Organizational skills

Flexibility

Education

Bachelor’s degree or equivalent experience

Tools

Windows

ITSM systems

Virtualized environments

Microsoft certifications

Job description

Addison Group is seeking an IT Support Specialist I on the Technology Team in Chantilly, VA. This role provides end-user desktop support both remotely and in-person, handles Tier 1-2 tickets, and participates in technology implementation projects.

Ideal candidates have hands-on hardware/software experience, strong customer service skills, and are able to work on-site full-time with occasional extended hours.