IT Support Specialist (onsite in Chantilly, VA)

Addison Group; Chantilly (VA); On-site; USD 70,000 - 80,000; Full time

Job summary

Addison Group is seeking an IT Support Specialist I on the Technology Team in Chantilly, VA. This role provides end-user desktop support both remotely and in-person, handles Tier 1-2 tickets, and participates in technology implementation projects.

Ideal candidates have hands-on hardware/software experience, strong customer service skills, and are able to work on-site full-time with occasional extended hours.

Qualifications

• 8+ years of technical experience with hardware/software.
• Bachelor’s degree or equivalent experience.
• Experience in Windows and virtualized environments.
• Experience using an ITSM system for change and incident management.
• Microsoft training and related certifications are a plus.
• Strong interpersonal, organizational and customer service skills.
• Ability to work flexible/extended hours including on-call schedule.
• Able to work independently and with remote team members.

Responsibilities

• Create, review and triage Tier 1–2 tickets promptly.
• Support end-user desktops remotely and on-site.
• Assist with technology tool implementations and projects.
• Provide excellent customer service and clear ticket updates.
• Install/configure computers, monitors, and printers.
• Coordinate with vendors for software/firmware upgrades.
• Document processes and system diagrams.
• Mentor junior team members and share best practices.

Skills

Customer service

Interpersonal skills

Organizational skills

Flexibility

Education

Bachelor’s degree or equivalent experience

Tools

Windows

ITSM systems

Virtualized environments

Microsoft certifications

Job description

Position: IT Support Specialist

Location: Chantilly, VA (onsite)

Work Schedule: Monday – Friday (5 Days on Site)

Assignment Type: Direct Hire

Salary Range: $70,000 - $80,000 / Annually

Benefits: This position may be eligible for medical, dental, vision, and 401(k).

Work Authorization: Must be authorized to work in the United States. Position is not eligible for sponsorship.

Our client is seeking an IT Support Specialist I position on the Technology Team in Chantilly, VA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.

Key Duties

• Create, review and triage support Tier (1-2) tickets on a timely basis.
• Project work related to the implementation of new technology tools.
• Provide end-user desktop support via remote support tools or in person visits.
• Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
• Install and configure new computers, monitors, and printers.
• Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices.
• Create clear, concise process and system diagrams and other supporting documentation.
• Coordinate with vendors to execute software and firmware upgrades.
• Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies.
• Assist with other projects and tasks as required.
• Identify issues requiring escalated support and route to the appropriate team or leadership.
• Identify recurring or unique issues, develop solutions, and verify successful implementation.
• Document and/or update documentation for identified issues, solutions, and procedures.
• Train and/or mentor junior team members. Share knowledge and best practices.
• Actively participate in team meetings and feedback sessions.

Qualification Requirements

General to perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform

Education and Experience

• 8 + years of technical experience working with hardware/software
• Bachelor’s degree or equivalent Experience
• Experience working in windows and virtualized environments
• Ability to utilize an ITSM system for change and incident management
• Microsoft training and related certifications are a plus
• Strong interpersonal, organizational and customer service skills
• Ability to work flexible/extended hours when requested or participate in an on-call schedule
• Able to work both independently and effectively with remote team members as necessary

Physical Demands

• Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.
• Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
• Lifting and transporting of moderately heavy objects (40 lbs).
• Drive to locations to assist users or deploy systems as needed.

Work Environment

• Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required.
• Noise level in the office work environment is normal.
• Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.
• Assess work environment for possible hazards and makes sure training is adequate to the task.
• Has proper personal protective equipment and tools, uses them appropriately for the given task.
• Speaks up if seeing an unsafe act
• Identifies and turns in near miss reports
• Asks for help, when needed, to perform tasks safely.
• Considers if there is a safer way to perform work and communicates.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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