Onsite IT Support Specialist: End-User Solutions Pro

The Intersect Group

Anderson, Northern (SC, KY)

Hybrid

USD 42,000 - 64,000

Full time

5 days ago

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Job summary

The Intersect Group is seeking a Desktop Support Specialist to provide hands-on technical support to corporate users in an onsite Anderson, SC environment. You will troubleshoot hardware, software, operating systems, and end-user issues while ensuring a positive support experience for staff.

The ideal candidate has an associate degree or equivalent experience and at least 2+ years in desktop support with strong customer service skills, plus familiarity with ticketing systems such as ServiceNow

Qualifications

Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.
2+ years of Desktop Support, Help Desk, IT Support, or End User Support experience.
Experience supporting Windows OS, laptops/desktops, and common business apps.
Familiar with ticket management, incident tracking, triage, and escalation.

Responsibilities

Install, configure, maintain, and troubleshoot hardware, software, and operating systems.
Provide deskside support and technical assistance for end users.
Manage ServiceNow tickets and ensure timely resolutions or escalations.
Document troubleshooting steps and resolutions in the ticketing system.
Support asset management, imaging, and endpoint health initiatives.
Collaborate with IT teammates to resolve complex issues and support end users.