Desktop Support Specialist

The Intersect Group; Anderson, Northern (SC, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Intersect Group is seeking a Desktop Support Specialist to provide hands-on technical support to corporate users in an onsite Anderson, SC environment. You will troubleshoot hardware, software, operating systems, and end-user issues while ensuring a positive support experience for staff.

The ideal candidate has an associate degree or equivalent experience and at least 2+ years in desktop support with strong customer service skills, plus familiarity with ticketing systems such as ServiceNow

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 2+ years of Desktop Support, Help Desk, IT Support, or End User Support experience.
• Experience supporting Windows OS, laptops/desktops, and common business apps.
• Familiar with ticket management, incident tracking, triage, and escalation.

Responsibilities

• Install, configure, maintain, and troubleshoot hardware, software, and operating systems.
• Provide deskside support and technical assistance for end users.
• Manage ServiceNow tickets and ensure timely resolutions or escalations.
• Document troubleshooting steps and resolutions in the ticketing system.
• Support asset management, imaging, and endpoint health initiatives.
• Collaborate with IT teammates to resolve complex issues and support end users.

Skills

Troubleshooting

Customer service

Verbal & written communication

Face-to-face support

Ticket management

Team collaboration

End user support

Education

Associate degree in IT or related field

CompTIA A+ Certification

Tools

ServiceNow

DUO authentication

Job description

## Desktop Support Specialist**Anderson,SC29621**Posted: 09/14/2026Employment Type:Contract to HireCategory: IT - Infrastructure - Tech SupportJob Number: 251084Work Location: On-Site## Job Description**Company Overview** The Intersect Group is partnering with a well established organization that relies on technology to support a fast paced business environment and a large corporate user base. The company is committed to providing employees with reliable technology, responsive support, and a high level of customer service that enables teams to remain productive and efficient. This is an opportunity to join a collaborative IT organization with a structured support model, modern technologies, and a strong team environment. The organization values professionalism, accountability, and employees who take pride in delivering exceptional end user support. **Role Summary** The Intersect Group is seeking a Desktop Support Specialist to provide hands on technical support to corporate users in a highly visible onsite environment. This individual will be responsible for troubleshooting hardware, software, operating systems, and end user issues while ensuring a positive support experience for employees across the organization. The ideal candidate will possess a strong technical foundation, a customer first mindset, and the ability to effectively manage support requests in a team oriented environment. This role requires excellent communication skills, strong attention to detail, and a willingness to provide face to face support while resolving a variety of technical issues. **Key Responsibilities** • Install, configure, maintain, and troubleshoot company hardware, software, and operating systems • Configure, deploy, and upgrade desktops, laptops, peripherals, and related equipment • Perform laptop imaging and workstation setup for new and existing employees • Provide deskside support and technical assistance for hardware, software, and user related issues • Administer DUO authentication requests, device changes, and account resets • Provide encryption keys and assist users with security related access needs • Manage and prioritize ServiceNow support tickets, ensuring timely resolution or escalation • Document troubleshooting efforts, status updates, and resolutions within the ticketing system • Install, configure, and support desktop applications and business software • Perform asset management, inventory tracking, and equipment lifecycle activities • Support Windows updates, system maintenance, and endpoint health initiatives • Recommend hardware replacements and equipment purchases when appropriate • Partner with fellow IT team members to resolve complex technical issues and deliver excellent end user support **Key Requirements** • Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience • 2+ years of Desktop Support, Help Desk, IT Support, or End User Support experience • Experience supporting Windows operating systems, laptops, desktops, and common business applications • Understanding of ticket management systems, incident tracking, triage, and escalation processes • Strong troubleshooting skills across hardware, software, operating systems, and end user technologies • Ability to deliver exceptional customer service and professional face to face user support • Experience working within a corporate environment and collaborative team based support structure • Strong verbal and written communication skills • Ability to prioritize multiple issues while maintaining attention to detail and professionalism • Ability to lift and move technology equipment up to 30 pounds as needed **Preferred Qualifications** • CompTIA A+ Certification • Experience working within larger enterprise or corporate IT environments • Experience utilizing ServiceNow or similar ticketing platforms • Familiarity with endpoint deployment, imaging, and asset management processes • Experience supporting multifactor authentication solutions such as DUO • Knowledge of desktop security, encryption, and endpoint support best practices **Why This Opportunity** • Join an established IT team with a strong support structure and collaborative culture • Gain experience supporting a large corporate user base • Opportunity to contribute to a professional and customer focused IT organization • Hands on role providing direct impact and visibility across the business • Excellent opportunity for growth and long term career advancement • Potential for early conversion to a permanent employee based on performance **Apply Today** If you have experience providing desktop support, enjoy helping end users solve technical problems, and want to join a collaborative IT team where customer service is highly valued, we encourage you to apply today. Please submit your updated resume and contact information, and a recruiter from The Intersect Group will reach out to discuss the opportunity and next steps.