Tier 2 Desktop Support Specialist - End-User IT

The Intersect Group; Goodlettsville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

The Intersect Group is seeking a PC Support Specialist II to deliver Tier 2 desktop, software, and peripheral support across corporate offices, distribution centers, and field locations. You will help ensure optimal end-user device performance and contribute to lifecycle refresh projects.

Responsibilities include diagnosing hardware and software issues, supporting Windows, macOS, and mobile platforms, and documenting recurring problems to drive improvements.

Qualifications

• Advanced understanding of Windows 10/11, macOS, and mobile platforms.
• Experience with Office 365 productivity tools and remote support.
• 3–5 years desktop and mobile hardware/software troubleshooting.
• Ability to document issues and contribute to knowledge base.
• Willingness to travel and lift up to 50 lbs.

Responsibilities

• Resolve Tier 2–3 issues on desktops, laptops, and peripherals.
• Diagnose hardware/software problems and collaborate with IT teams.
• Document recurring issues and support lifecycle refresh efforts.

Skills

Windows/macOS

Mobile support

Office 365

Remote tools

PowerShell

Documentation

Customer service

Education

Network+/A+ certification

ITIL certification

Tools

Office 365

OneDrive

Teams

Job description

The Intersect Group is seeking a PC Support Specialist II to deliver Tier 2 desktop, software, and peripheral support across corporate offices, distribution centers, and field locations. You will help ensure optimal end-user device performance and contribute to lifecycle refresh projects.

Responsibilities include diagnosing hardware and software issues, supporting Windows, macOS, and mobile platforms, and documenting recurring problems to drive improvements.