IT Help Desk

Cregger Company; Irmo (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Cregger Company in Irmo, SC is seeking an IT Help Desk professional to provide on-site and remote support for a range of devices and software. You will respond to Tier 1/2 requests, configure workstations, and maintain security across 60+ locations.

The role emphasizes customer service, reliability, and proactive problem solving. Responsibilities include OS support for Windows 11 and iPadOS, user account management, imaging, deployment, and documentation.

Qualifications

• 2–3 years of hands-on IT support experience in a professional environment.
• Associate degree in Information Technology or related field (or equivalent experience).
• Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
• Ability to identify opportunities for process improvements and recommend solutions.
• Proactive problem-solving mindset with a focus on efficiency and reliability.

Responsibilities

• Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.
• Provide support from our main office to remote or local end users for installation, configuration, and maintenance of company-issued devices (desktops, laptops, tablets, phones, printers).
• Support a variety of company software applications (Epicor Eclipse ERP, Office 365, SharePoint, Teams, 8x8, MITS BI, Innovo).
• Deliver OS support for Windows 11 and iPadOS.
• Create, manage, and maintain user accounts and email access.
• Assist with staging, imaging, and deployment of endpoints.
• Manage endpoint security, including antivirus and security patching.
• Provide network support for 60+ branch locations across NC, SC, GA; support remote workers and secure external access.
• Assist with monitoring backups and disaster recovery processes.
• Contribute to end-user cybersecurity awareness and training initiatives.
• Create IT documentation and training materials.
• Assist with onboarding new hires for tech setup.

Skills

IT support

Customer service

Communication

Problem-solving

Education

Associate degree in IT

Tools

Epicor Eclipse ERP

Microsoft Office 365

Microsoft SharePoint

Microsoft Teams

8x8 Virtual Office

MITS BI

Innovo Suite

Job description

Job Details

Job Location: Irmo, SC 29063Position Type: Full TimeJob Shift: Day

Job Responsibilities

• Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.
• Provide support from our main office to any remote or local end users for the installation, configuration, and maintenance of company-issued devices, including desktops, laptops, tablets, phones, and printers
• Support a variety of company software applications (not limited to):
  • Epicor Eclipse ERP
  • Microsoft Office 365 Suite
  • Microsoft SharePoint
  • Microsoft Teams
  • 8x8 Virtual Office
  • MITS Business Intelligence
  • Innovo Suite
• Deliver operating system support for Windows 11 and iPadOS.
• Create, manage, and maintain company user accounts, including email accounts and access permissions.
• Assist with staging, imaging, and deployment of company endpoints.
• Manage endpoint security, including antivirus/ransomware protection and OS/third-party security patching.
• Provide network support for all branch locations (60+ locations across NC, SC, and GA).
• Support remote workers and ensure secure external access to company resources.
• Assist with monitoring and troubleshooting backup systems and disaster recovery processes.
• Contribute to end-user cybersecurity awareness, including phishing prevention and other software training initiatives.
• Create and maintain IT-related documentation, including user guides and training materials.
• Assist with new hire onboarding to ensure seamless technology setup and orientation.

Qualifications

• 2–3 years of hands-on IT support experience in a professional environment.
• Associate degree in Information Technology or a related field (or equivalent experience).
• Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
• Ability to identify opportunities for process improvements and recommend solutions.
• Proactive problem-solving mindset with a focus on efficiency and reliability.

ON-SITE position

Pay:Based on Experience

Qualifications