Onsite IT Support Specialist — Customer-Focused Help Desk

Cross Financial Corp.; Virginia; On-site; USD 29,000 - 34,000; Full time

Job summary

Cross Financial Corp. in Virginia is seeking an IT Support Specialist to ensure smooth computer operation and help end users complete business tasks. You will receive, prioritize, document, and resolve help requests, escalating incidents when necessary.

The role involves hands-on desktop support, remote diagnostics, and maintaining records of resolution steps. You will work with knowledge bases and learn the software and hardware used across the organization while delivering courteous, timely

Qualifications

• College diploma or university degree in computer science or 1 year equivalent work experience.
• Knowledge of basic computer hardware and peripherals.
• Experience with desktop and mobile operating systems (Windows, Android, iPhone).
• Strong written and verbal communication and customer service orientation.
• Ability to problem-solve and learn quickly.

Responsibilities

• Provide first contact support via phone, email, chat, and ticket system.
• Prioritize and resolve end-user incidents, escalate when needed.
• Record and track incident resolution steps.
• Perform hands-on fixes at desktop level and hardware repairs.
• Use remote tools to diagnose and troubleshoot issues.
• Research solutions in knowledge bases.
• Identify software/hardware used and learn systems.
• Suggest continual improvement.

Skills

Communication skills

Interpersonal skills

Diagnostic tools

Customer service

Team collaboration

Education

College diploma or university degree in computer science

Tools

Diagnostic utilities

Remote support tools

Job description

Cross Financial Corp. in Virginia is seeking an IT Support Specialist to ensure smooth computer operation and help end users complete business tasks. You will receive, prioritize, document, and resolve help requests, escalating incidents when necessary.

The role involves hands-on desktop support, remote diagnostics, and maintaining records of resolution steps. You will work with knowledge bases and learn the software and hardware used across the organization while delivering courteous, timely