IT Support Specialist: Hands-On End-User Tech Expert

Cross Insurance; Augusta (ME); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Job summary

Cross Insurance is seeking an IT Support Specialist to ensure smooth computer operations for end users. The role involves handling help requests, deploying software, and resolving incidents with both remote and on-site support.

Excellent communication and problem-solving skills are essential. Duties include logging incidents, providing timely resolutions, and contributing to continuous improvement initiatives.

Qualifications

• College diploma or university degree in computer science or 1 year of equivalent IT support experience.
• Strong communication and customer service skills.
• Good working knowledge of desktop and mobile operating systems (Windows, Android, iOS).

Responsibilities

• Provide first contact IT support via phone, email, chat, and ticket system.
• Deploy software using distribution tools per end-user requests.
• Prioritize and escalate incidents with proper documentation.
• Use remote tools to troubleshoot and resolve issues; perform hands-on fixes when needed.
• Record all actions from initial request to final resolution in the ticketing system.
• Test fixes and suggest improvements to reduce repeat issues.

Skills

Communication

Customer service

Problem-solving

Education

College diploma or university degree in computer science

Tools

Remote desktop tools

Diagnostic utilities

Job description

Cross Insurance is seeking an IT Support Specialist to ensure smooth computer operations for end users. The role involves handling help requests, deploying software, and resolving incidents with both remote and on-site support.

Excellent communication and problem-solving skills are essential. Duties include logging incidents, providing timely resolutions, and contributing to continuous improvement initiatives.