Onsite IT Support Specialist II

NVA General Practice; Red Bank (NJ); On-site; USD 33,000 - 44,000; Full time

Job summary

NVA General Practice seeks an onsite IT Helpdesk Specialist to support end-users with computer, application, system, and hardware issues in the Red Bank area. You will respond to walk-up, phone, email, and online requests, investigate complex problems, and advocate for users within the broader IT organization.

The role requires documenting issues, creating KB articles, coordinating with other teams, and escalating vendor-related problems when needed.

Qualifications

• Helpdesk and desktop support experience supporting users at all levels.
• ITSM/Ticketing system experience.
• Experience with desktop and server operating systems, including Windows 7, Windows 10, and Windows Server 2012/2016.
• Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
• Supporting/troubleshooting MS Office (Excel, Word, Powerpoint, Outlook)
• Printer configuration and troubleshoot (Direct Connected & Networked)
• Familiarity with PC imaging software such as Acronis, Fog, Ghost
• Switches/routers/wireless networks (basic troubleshooting - Onsite & remote)
• Basic connectivity of laptops, PCs, etc.
• Mobile Device Configuration/Support (smart phone, tablet)
• Active Directory & Exchange (Accounts, Logins, Password Resets etc.)
• Strong documentation skills.

Responsibilities

• Provides onsite support to end-users for computer, application, system, device, access, and hardware issues.
• Responds to walk-up, telephone, email, and online requests for technical support.
• Identifies, researches and resolves complex technical problems.
• This role will be an advocate for the onsite users within the larger enterprise IT organization.
• Escalates vendor-specific issues to vendors and supports teams as necessary.
• Creates knowledge base articles for use but end-users to address common problems.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• Will coordinate with other teams or departments to resolve user problems.
• Works under moderate supervision.

Skills

Helpdesk support

ITSM tickets

Active Directory

DNS & DHCP

MS Office support

Printer configuration

Networking basics

Tools

Acronis

Fog

Ghost

Job description

NVA General Practice seeks an onsite IT Helpdesk Specialist to support end-users with computer, application, system, and hardware issues in the Red Bank area. You will respond to walk-up, phone, email, and online requests, investigate complex problems, and advocate for users within the broader IT organization.

The role requires documenting issues, creating KB articles, coordinating with other teams, and escalating vendor-related problems when needed.