IT Help Desk Specialist – Fast, Remote & On-Site Support

Liberty Tax, Inc.; Virginia Beach (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Liberty Tax Service in Virginia Beach is seeking a Help Desk Support Specialist to provide frontline IT user support. You will troubleshoot issues, log incidents in TASC, and resolve routine requests to keep end users productive, while complex problems are escalated to specialized teams.

The role requires strong communication, IT literacy, and the ability to work both on-site and remotely. You must be available for varied hours and maintain equipment and documentation to support service

Qualifications

• Minimum two years of experience in IT support or related field.
• Experience in a technical call center or help desk preferred.
• Knowledge of ITIL/ITSM concepts preferred.
• Ability to document incidents and resolutions clearly.

Responsibilities

• Provide rapid response to service interruptions via multiple channels.
• Record incidents in TASC and track ticket status.
• Prioritize incidents and resolve common requests using available resources.
• Elevate complex incidents to appropriate support groups.
• Verify solutions and update TASC with current information.
• Maintain end user equipment and perform installs/upgrades.
• Fulfill IT service requests for accounts, groups, apps, hardware.
• Update and contribute to the knowledge base.
• Work both on-site and in remote environments.

Skills

Incident troubleshooting

Customer service

Communication skills

Remote support

IT service management

Ticketing systems

Tools

TASC

Knowledge base

Remote support tools

Job description

Liberty Tax Service in Virginia Beach is seeking a Help Desk Support Specialist to provide frontline IT user support. You will troubleshoot issues, log incidents in TASC, and resolve routine requests to keep end users productive, while complex problems are escalated to specialized teams.

The role requires strong communication, IT literacy, and the ability to work both on-site and remotely. You must be available for varied hours and maintain equipment and documentation to support service