Onsite IT Support Specialist & Backup Tech — Travel

NTT DATA North America; Lisle (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Employee assistance program

Job summary

NTT DATA North America in Lisle, IL seeks an onsite End-User Support and Backup Technician to provide on-site IT support for a designated user group, troubleshoot, and maintain hardware.

The role includes backup coverage for VIPs, travel to East Chicago, IN, and occasional domestic trips; requires 3+ years of experience, Windows proficiency, and a valid High School diploma; A+ certification preferred.

Qualifications

• 3+ years of relevant IT support experience (remote and onsite).
• Client-facing experience required.
• Experience working in a Windows operating system environment.
• Physical ability to lift at least 30 lbs.
• Travel to East Chicago, IN at least once a month.
• High School Diploma or equivalent.

Responsibilities

• Deliver dedicated technical support to a designated group of users within a corporate environment.
• Serve as backup resource for the onsite VIP Support Technician in the Lisle office and for the plant operations technician in East Chicago.
• Perform troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops and notebooks.
• Manage shipping, receiving, tracking, and inventory of laptop, desktop, and peripheral equipment.
• Respond to after‑hours calls as instructed by the leader.
• Identify and act on potential issues that could impact end user experience.
• Update and resolve tickets in a timely manner to meet Service Levels.
• Provide secondary/back‑up support for VIPs at the main office when the VIP technician is unavailable.

Skills

IT support

Desktop support

Customer service

Education

High School Diploma

A+ Certification

Job description

NTT DATA North America in Lisle, IL seeks an onsite End-User Support and Backup Technician to provide on-site IT support for a designated user group, troubleshoot, and maintain hardware.

The role includes backup coverage for VIPs, travel to East Chicago, IN, and occasional domestic trips; requires 3+ years of experience, Windows proficiency, and a valid High School diploma; A+ certification preferred.