Onsite End-User Support and Backup Technician - Lisle, IL

NTT DATA, Inc.; Lisle (IL); On-site; USD 77,366,016 - 97,423,872; Full time

Job summary

NTT DATA Services is seeking an Onsite End-User Support and Backup Technician in Lisle, Illinois. The role involves providing on-site technical support for incidents and service requests, diagnosing and resolving issues, and delivering an exceptional support experience to a key client.

Responsibilities include troubleshooting and repairing desktops and notebooks, managing asset inventory, and keeping tickets updated to meet SLAs.

Qualifications

• 3+ years of IT end-user support experience (onsite and remote).
• Experience in a Windows operating system environment.
• CompTIA A+ certification or equivalent preferred.

Responsibilities

• Provide on-site end-user support for incidents and service requests at the client site.
• Troubleshoot, replace parts, perform system upgrades, deploy and repair desktops and notebooks.
• Manage shipping, receiving, tracking, and inventory of laptops, desktops, and peripherals with accurate asset records.
• Update and resolve tickets in a timely manner to meet service levels.
• Serve as backup for VIP support when primary technician is unavailable.

Skills

Customer service

Troubleshooting

Windows OS

Communication

Education

High School Diploma or equivalent

Tools

PC repair tools

Asset management system

Job description

Onsite End-User Support and Backup Technician - Lisle, IL

Date: Jul 9, 2026

Location: Lisle, IL, US

Company: NTT DATA Services

NTT DATA is seeking an Onsite End‑User Support and Backup Technician in Lisle, Illinois. The primary responsibility is to provide on‑site technical support for incidents and service requests, diagnosing and resolving issues while delivering an exceptional support experience to a key client.

Position Overview

• Provide end‑user support for technical incidents and service requests at the client site.
• Troubleshoot, replace parts, perform system upgrades, deploy and repair desktops and notebooks.
• Manage shipping, receiving, tracking, and inventory of laptops, desktops, and peripherals, ensuring accurate asset records.
• Identify potential issues that could impact end‑user experience and take corrective action.
• Update and resolve tickets in a timely manner to meet Service Levels.
• Serve as a secondary backup for VIP support when the primary technician is unavailable.
• Respond to calls after normal business hours as directed.

Travel Requirements

• Regular travel to East Chicago, IN, approximately one to two times per month for day trips.
• Mileage beyond the normal commute to Lisle, IL will be reimbursed per company policy.
• Occasional domestic travel, including overnight stays, may be required.

Requirements

• 3+ years of relevant IT support experience (remote and onsite).
• Experience working in a Windows operating system environment.
• Ability to perform physical tasks such as lifting 30 lbs or more.
• High School Diploma or equivalent.
• Travel to East Chicago, IN, a minimum of once per month is required.

Highly Preferred Skills and Experience

• Excellent client service skills with strong written and verbal communication.
• CompTIA A+ certification or equivalent, with additional hardware platform certifications a plus.
• Ability to perform required tasks with or without reasonable accommodation.
• Domestic travel with overnight stays may be required occasionally.
• Undergraduate degree or some college coursework preferred.

Benefits

This role offers participation in incentive compensation based on individual and/or company performance. Company benefits include medical, dental, and vision insurance; flexible spending or health savings account; life and AD&D insurance; short and long‑term disability coverage; paid time off; employee assistance; 401(k) program with company match; and additional voluntary or legally required benefits.

NTT DATA provides a reasonable range of compensation for U.S.-based positions, with an hourly range of $27/hr to $34/hr. Actual compensation will depend on experience and qualifications.

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information and EOE policy, please consult the US NTT DATA website.