On-Site IT Technician: End-User & Network Support

NTT DATA, Inc.; Texas; On-site; USD 25,000 - 39,000; Full time

Job summary

NTT DATA, Inc. is seeking an on-site IT Technician in Dallas, TX to support end users and office systems. You will perform break-fix tasks, deploy new devices, and manage moves and changes to the network and workplace tech.

The role requires hands-on desktop, network, and conferencing support, with strong documentation and asset management responsibilities. This is an on-site position at our Dallas office with opportunities to grow in a global tech company.

Qualifications

• Experience delivering end-user IT support and break-fix services.
• Ability to install and configure office equipment and user devices.
• Familiarity with network basics and conferencing tools.

Responsibilities

• Provide on-site IT support for end users and conference rooms.
• Install and deploy new office and end-user systems.
• Move, relocate, and add equipment to existing networks.
• Document tasks and update tickets with results and follow-ups.
• Maintain asset records and device warranties.

Skills

End-user support

Desktop support

Network basics

Video conferencing

Mobile devices

Projection systems

Ticketing/documentation

Tools

Windows 10

Office systems

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

This is NOT a remote position. Job location is in Dallas, TX

Provider shall be responsible for performing the following duties:

On an on-demand basis as requested by Hudson, provide qualified technician(s) to perform any requested onsite technical support at the locations below, which shall include assisting with break-fix, install, moves, adds and changes, and asset management for Hudson.

What You'll Be Doing

Technician Responsibilities

• Break-fix office (including conference room) and end user system support
• Desktop
• Peripheral
• Network
• Phone
• Mobile Device
• Video Conferencing
• Projection
• If applicable, break/fix documentation:
• Updating tickets to document tasks performed, results and any outstanding actions
• Install
• Deployment of new office and end user systems as outlined above
• Moves
• Relocation of existing end user and or office equipment
• Adds
• Addition to existing networks
• Changes
• Changes to existing network or configuration
• Asset management
• Documentation of deployment of end user systems
• End User device warranty return management
  

Technician classification and minimum dispatch requirements:

• On-Demand (OD)
  
  

o

Minimum 4 hours per dispatch not to exceed 8 hours in a day without Provider manager’s approval

o

Dispatch on As-Needed Basis

• Hudson shall provide advance notice as available for each request
  
  

Technician Tools

Technician(s) assigned hereunder shall carry the following standard equipment for all on-site dispatches:

• Functioning Laptop running Windows 10 and including: Wireless
• Ethernet
• Serial
• Console Cable
  
  

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.