Onsite End-User Support and Backup Technician - Lisle, IL

NTT DATA North America; Lisle (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Employee assistance program

Job summary

NTT DATA North America in Lisle, IL seeks an onsite End-User Support and Backup Technician to provide on-site IT support for a designated user group, troubleshoot, and maintain hardware.

The role includes backup coverage for VIPs, travel to East Chicago, IN, and occasional domestic trips; requires 3+ years of experience, Windows proficiency, and a valid High School diploma; A+ certification preferred.

Qualifications

• 3+ years of relevant IT support experience (remote and onsite).
• Client-facing experience required.
• Experience working in a Windows operating system environment.
• Physical ability to lift at least 30 lbs.
• Travel to East Chicago, IN at least once a month.
• High School Diploma or equivalent.

Responsibilities

• Deliver dedicated technical support to a designated group of users within a corporate environment.
• Serve as backup resource for the onsite VIP Support Technician in the Lisle office and for the plant operations technician in East Chicago.
• Perform troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops and notebooks.
• Manage shipping, receiving, tracking, and inventory of laptop, desktop, and peripheral equipment.
• Respond to after‑hours calls as instructed by the leader.
• Identify and act on potential issues that could impact end user experience.
• Update and resolve tickets in a timely manner to meet Service Levels.
• Provide secondary/back‑up support for VIPs at the main office when the VIP technician is unavailable.

Skills

IT support

Desktop support

Customer service

Education

High School Diploma

A+ Certification

Job description

Onsite End-User Support and Backup Technician – Lisle, IL

Provide on‑site end‑user support for technical incidents and service requests at the client location. Manage issues from initial diagnosis through final resolution, ensuring a superior support experience.

Travel Requirements

• Regular travel to East Chicago, IN (approx. 1–2 times per month). Mileage beyond the normal commute is reimbursed.
• Occasional domestic travel, including overnight stays, may be required.

Responsibilities

• Deliver dedicated technical support to a designated group of users within a corporate environment.
• Serve as backup resource for the onsite VIP Support Technician in the Lisle office and for the plant operations technician in East Chicago.
• Perform troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops and notebooks.
• Manage shipping, receiving, tracking, and inventory of laptop, desktop, and peripheral equipment.
• Respond to after‑hours calls as instructed by the leader.
• Identify and act on potential issues that could impact end user experience.
• Update and resolve tickets in a timely manner to meet Service Levels.
• Provide secondary/back‑up support for VIPs at the main office when the VIP technician is unavailable.

Qualifications

• 3+ years of relevant IT support experience (remote and onsite).
• Client‑facing experience required.
• Experience working in a Windows operating system environment.
• Physical ability to lift at least 30 lbs.
• Travel to East Chicago, IN at least once a month.
• High School Diploma or equivalent.

Preferred Skills And Experience

• Excellent written and verbal communication skills with strong client service orientation.
• A+ desktop or equivalent certification; additional hardware platform certifications preferred.
• Ability and willingness to perform essential responsibilities with or without reasonable accommodation.
• Domestic travel with overnight stay may be required.
• Undergraduate degree or some college coursework preferred.

Benefits

Eligible for company benefits including medical, dental, and vision insurance with employer contribution; flexible spending or health savings account; life and AD&D insurance; short and long‑term disability coverage; paid time off; employee assistance; participation in a 401(k) program with company match; and other voluntary or legally required benefits.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. For more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.