Onsite IT Support Specialist 9Service Desk Expert

CMTA, Inc.; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Health & Welfare Benefits

Life and Disability Insurance

Time Off

Expenses Reimbursed

Job summary

CMTA, a Legence Company, invites applications for an IT Service Desk - IT Support Specialist based in the Louisville region. This role provides first-line support for staff, logging incidents and service requests, and ensuring timely resolution to meet service levels.

You will be the onsite IT presence, collaborating with vendors and in-house staff to minimize downtime while supporting devices from printers to servers.

Qualifications

• Associate's degree in Information Technology or equivalent experience.
• 3+ years of experience within the information technology field, including PC and mobile device support.
• Experience with Dell Desktops and Laptops, Microsoft AD/Azure, O365/Teams, Exchange Online, SharePoint, and mobile devices.
• Problem-solving skills and the ability to troubleshoot IT issues.
• Verbal and written communication skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.
• Customer-focused attitude with a commitment to high-quality service.
• Experience with mobile device encryption and IP video security is preferred.

Responsibilities

• Be the onsite local IT presence for CMTA clients with prompt, courteous support.
• Collaborate with in-house and vendor teams to minimize downtime.
• Support printers, scanners, and other peripherals.
• Maintain and troubleshoot about 1,000 devices including servers, desktops, laptops and mobiles.
• Diagnose and resolve software and hardware incidents across apps and OS.
• Record, update, and document requests in the ServiceNow system.
• Install and configure new IT equipment and manage asset lifecycle.
• Escalate incidents to other teams when needed.
• Maintain excellent customer service and effective communication at all levels.
• Attend internal trainings to stay current with technology and processes.

Skills

Problem-solving

Verbal & written communication

Teamwork

Independent work

Willingness to learn

Education

Associate's degree in Information Technology or equivalent experience

Tools

Dell Desktops and Laptops

Active Directory & Azure

O365/Teams

SharePoint

Apple & Android devices

Job description

CMTA, a Legence Company, invites applications for an IT Service Desk - IT Support Specialist based in the Louisville region. This role provides first-line support for staff, logging incidents and service requests, and ensuring timely resolution to meet service levels.

You will be the onsite IT presence, collaborating with vendors and in-house staff to minimize downtime while supporting devices from printers to servers.