Deskside IT Support Engineer — Hands-On Infrastructure

TECEZE

Louisville (KY)

On-site

USD 50,000 - 65,000

Full time

3 days ago

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Job summary

TECEZE in Louisville, KY is seeking a deskside support technician with 3–5 years of IT infrastructure experience to join our on-site team. You will be the front line for internal users, customers, and vendors, providing hands-on technical troubleshooting and rapid issue resolution.

The role covers basic networking, data center operations, monitoring tools, and ITSM usage (ServiceNow). Strong communication with remote teams is essential, along with hardware diagnostics and server/storage

Qualifications

Understand network devices and basic VLAN concepts.
Familiar with ITSM processes and monitoring tools.
Experience with servers and storage hardware is a plus.

Responsibilities

Understand network devices (switches, routers, wireless APs) preferably CISCO and Riverbed.
Basic VLAN port assignment understanding.
Patch phone ports to switch as needed.
Troubleshoot and replace switch chassis blades.
Networking and OS basics.
Assist network and data center admins during troubleshooting.
Basic hardware knowledge: servers and storage.
Interpret monitoring tool outputs.
ITSM tool knowledge (ServiceNow preferred).
OS basics: Windows Server 2003, UNIX/Linux.
Knowledge of Windows 2003 AD and MS Exchange 2003.
Experience in SLA-based environments.
Knowledge of server performance monitoring.