Onsite IT Support Specialist

Lewis County PUD

Chehalis (WA)

On-site

USD 42,000 - 64,000

Full time

12 days ago

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Job summary

Lewis County PUD in Chehalis is seeking an IT Technician to provide technical support to employees and customers, troubleshooting software, hardware, and connectivity issues, including printer and Help Desk support. The role enforces endpoint configurations and security settings.

Responsibilities include handling service requests, end-user support, website updates, device management, and account provisioning.

Qualifications

Associate’s Degree in Computer Science or Information Technology or equivalent; up to one year of related experience.
Knowledge of Windows operating systems, desktop hardware, and software is preferred.
Experience with Office 365 and basic networking concepts is desirable.

Responsibilities

Answers, evaluates, and prioritizes service requests received via telephone, email, and in-person for user’s computer performance.
Provide end user support to District employees, including software, hardware, printer configuration, and training.
Maintains the District’s internal device management and security configurations.
Configures and maintains device management systems and ensures OS, firewall, and antivirus settings comply with policy.
Coordinates preventative maintenance and vendor services as necessary.
Maintain District communication systems and BYOD program.
Investigate hardware problems and perform minor repairs.
Create user accounts (Active Directory, Office 365).
Provide documentation, status reports, and communicate progress of IT requests.