IT Technician

Lewis County PUD; Chehalis (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Lewis County PUD in Chehalis is seeking an IT Technician to provide technical support to employees and customers, troubleshooting software, hardware, and connectivity issues, including printer and Help Desk support. The role enforces endpoint configurations and security settings.

Responsibilities include handling service requests, end-user support, website updates, device management, and account provisioning.

Qualifications

• Associate’s Degree in Computer Science or Information Technology or equivalent; up to one year of related experience.
• Knowledge of Windows operating systems, desktop hardware, and software is preferred.
• Experience with Office 365 and basic networking concepts is desirable.

Responsibilities

• Answers, evaluates, and prioritizes service requests received via telephone, email, and in-person for user’s computer performance.
• Provide end user support to District employees, including software, hardware, printer configuration, and training.
• Maintains the District’s internal device management and security configurations.
• Configures and maintains device management systems and ensures OS, firewall, and antivirus settings comply with policy.
• Coordinates preventative maintenance and vendor services as necessary.
• Maintain District communication systems and BYOD program.
• Investigate hardware problems and perform minor repairs.
• Create user accounts (Active Directory, Office 365).
• Provide documentation, status reports, and communicate progress of IT requests.

Skills

Windows OS

Office 365

PowerShell

Active Directory

Networking basics

Hardware troubleshooting

Education

Associate’s Degree in Computer Science/Information Technology

Tools

Active Directory

Endpoint protection software

Job description

The IT Technician provides technical support to employees and District customers by troubleshooting and resolving software, hardware, and connectivity problems, including printer, copier and Help Desk support in District facilities. The position also enforces network endpoint setup integrity, configurations, firewall and antivirus settings using specialized software. This position requires comprehensive knowledge of PC hardware installation, repair, testing and troubleshooting.

This is a non-remote position. Applicants must be currently authorized to work in the United States on a permanent basis.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for user’s computer performance.
• Provide end user support to District employees, including software, hardware, printer configuration, and training.
• Provides support for the District’s externally facing websites to include page updates, setup changes, new edits and user security on the system.
• Administers the Districts software, desktop computers, printer hardware and peripherals by performing set up, maintenance, and testing; troubleshooting; applying upgrades; and providing training and advice as needed.
• Configures and maintains the District’s internal device management system, ensuring proper operating system, PC firewall and antivirus configuration settings are compliant with District Policy.
• Coordinates preventative maintenance and vendor services as necessary.
• Maintain District communication systems including: IP based, District owned cellular and employee Bring Your Own Device (BYOD) program.
• Investigate network and computing device hardware problems and performs minor system hardware and communication connection repairs.
• User Account creation (active directory, office 365, Exchange)
• Provide documentation, status reports, and communicate progress of IT Requests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education and/or Experience:

Associate’s Degree in Computer Science, Information Technology, or a related field, and up to one year of related experience; or equivalent combination of education and experience. Knowledge of Windows operating systems, desktop hardware and software preferred.

Certificates, Licenses, or Registrations:

None.

Computer Skills:

To perform this job successfully, an individual must be proficient in Microsoft Office 365. Knowledge of Windows, networking systems, PC hardware, and PC software including spreadsheets, word processing, IP based phone systems, iOS devices, PowerShell, and data base structure required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is frequently required to walk, climb stairs, bend, reach, use hands to finger, handle, or feel, and sit for extended periods of time. Occasionally required to lift and carry up to 40 pounds. Required to speak clearly and hear well when communicating over the telephone and in person.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is generally performed in an indoor office environment. The noise level in the work environment is generally quiet.

Department: Information Systems

Job Code: IS0002

Location: Chehalis

FLSA Status: Non-Exempt

Union/Non-Union: Non-Union

Travel: Local travel up to 50%; Regular work at District offices and/or worksites.

Reports to: Information Systems Manager

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Lewis County PUD believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.