On-Site IT Support Technician | User & Network Help

Catholic Charities of Central Washington; Wenatchee (WA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

13 paid holidays

12 days of vacation

12 days of sick leave per year

Health insurance including medical &Rx

Retirement 403(b) Plan with company/2%

Basic Life Insurance

Flexible Spending Account

Education Assistance Program

Additional voluntary insurances

Employee Assistance Program

Annual longevity awards

Job summary

Catholic Charities of Central Washington in Wenatchee, WA is seeking an IT Support Technician to provide hands-on technical assistance to staff and designated users. This 100% in-person role requires strong customer service and the ability to work independently and in a team.

You will set up and maintain workstations, troubleshoot hardware/software, manage user accounts, and support conferencing and phone systems across offices. Travel to other offices may be required with mileage reimbursement.

Qualifications

• High School Diploma required.
• Technical Certificate or Associate Degree in Information Technology preferred.
• 1 year of experience in working with computer hardware and software required.
• CompTIA A+, Network+ and Microsoft Certifications preferred.

Responsibilities

• Provide technical support to users by researching, troubleshooting, and documenting issues.
• Troubleshoot hardware, software, and peripheral problems.
• Set up and maintain desktops, laptops, and related equipment.
• Monitor and improve network performance and system stability.
• Assist with onboarding/offboarding and IT equipment provisioning.
• Participate in on-call rotation for IT emergencies.

Skills

Customer service

Troubleshooting

Microsoft Office 365

Windows 10/11

Windows Server 2016/2019/2022

Communication skills

Multitasking

Team player

Education

High School Diploma

Technical Certificate or Associate Degree in Information Technology

Tools

Active Directory

DHCP

DNS

Group Policy

Mobile Device Management

Job description

Catholic Charities of Central Washington in Wenatchee, WA is seeking an IT Support Technician to provide hands-on technical assistance to staff and designated users. This 100% in-person role requires strong customer service and the ability to work independently and in a team.

You will set up and maintain workstations, troubleshoot hardware/software, manage user accounts, and support conferencing and phone systems across offices. Travel to other offices may be required with mileage reimbursement.