Onsite IT Support Specialist — Desktop & End-User Computing

ATCC Biotechnology; Innovation (VA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

PTO

401(a) / 403(b) retirement plans

Corporate bonus program

Job summary

ATCC Biotechnology is seeking a Desktop Support Specialist to deliver hands-on end-user computing support across Windows and Mac in an onsite role based in Manassas, VA, with occasional travel to Maryland facilities and other ATCC sites. You will deploy, image, configure, and maintain desktops, laptops, mobile devices, and peripherals, while resolving Service Desk requests and supporting onboarding.

The ideal candidate has 1 year of desktop support experience, knowledge of Microsoft 365 and

Qualifications

• High School Diploma and 1 year of experience, or equivalent.
• Experience providing desktop support and troubleshooting hardware, software, and end-user technology issues.
• Experience imaging, configuring, deploying, and supporting desktops, laptops, mobile devices, and peripherals.
• Familiarity with Microsoft 365, Active Directory/Entra ID, and common desktop operating systems.
• Strong customer service, communication, and problem-solving skills.
• Experience maintaining IT asset inventories and documenting support activities through ticketing systems.
• Ability to support Windows and Mac environments.
• Preferred: A+ or Net+ Certification.

Responsibilities

• Respond to and resolve Service Desk requests for hardware, software, mobile device, audio/visual and peripheral issues across Windows and Mac environments.
• Image, configure, deploy, and support desktops, laptops, mobile devices, and related technology for new and existing employees.
• Diagnose technical issues, perform system repairs and upgrades, run diagnostics, and
• Maintain accurate IT asset inventory records and support technology refresh initiatives.
• Provide guidance and assistance to end users to promote effective and efficient use of technology.
• Assist with office moves, equipment setup, and coordination with other IT teams to address incidents and service requests.

Skills

Desktop support

Windows

Mac

Active Directory/Entra ID

Microsoft 365

Customer service

Ticketing systems

Education

High School Diploma or equivalent

Job description

ATCC Biotechnology is seeking a Desktop Support Specialist to deliver hands-on end-user computing support across Windows and Mac in an onsite role based in Manassas, VA, with occasional travel to Maryland facilities and other ATCC sites. You will deploy, image, configure, and maintain desktops, laptops, mobile devices, and peripherals, while resolving Service Desk requests and supporting onboarding.

The ideal candidate has 1 year of desktop support experience, knowledge of Microsoft 365 and