IT Service Delivery Technician - Desktop & End-User Support

Addison Group

Tulsa (OK)

On-site

USD 34,000 - 49,000

Full time

27 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Bonuses

Job summary

Addison Group is seeking a Service Delivery Technician to provide frontline IT support for end users across hardware, software, peripherals, and account-related services. This role blends phone-based and deskside support to resolve issues and deliver a positive customer experience.

The ideal candidate has 3+ years in IT support, experience with ServiceNow, and proficiency in Microsoft 365, Windows, and device provisioning.

Qualifications

3+ years of professional IT support experience.
Experience using enterprise ticketing systems such as ServiceNow.
Strong knowledge of Microsoft 365 applications and end-user support.
Familiarity with Windows operating systems and common business apps.

Responsibilities

Provide first-level IT support for hardware, software, peripherals, and end-user issues.
Log, triage, prioritize, and resolve incidents using ticketing workflows.
Document, track, and manage requests in ServiceNow.
Install, configure, and maintain desktops, laptops, printers, and conferencing tech.
Assist with user account management including password resets and MFA support.
Escalate complex issues with clear documentation and steps taken.