On-Site IT Support Technician II – Enterprise Desk & Field

Irvine Technology Corporation; Long Beach (CA); Presencial; USD 45.000 - 55.000; A tiempo parcial

Descripción de la vacante

Irvine Technology Corporation (ITC) is seeking an IT Support Technician II to provide Tier 2 deskside and field support for a large enterprise, spanning multiple sites with ongoing IT projects. You will manage accounts, Office 365, Teams, SharePoint, and security tooling, while mentoring junior staff and contributing to process improvements.

The role emphasizes hands-on troubleshooting, strong collaboration, documentation, and customer service.

Formación

• 3+ years of deskside and field support experience in a large enterprise environment.
• Strong technical skills with Microsoft Stack (Active Directory, Entra/Azure AD, Office 365, Teams, SharePoint).
• Must have strong experience with Intune.
• Must have experience with Microsoft Defender for endpoint and cloud protection and web and email content filtering.
• Experience provisioning users in Active Directory.
• Experience supporting multiple locations and hybrid environments, with proficiency in ServiceNow or similar ticketing systems.
• Strong documentation, teamwork, and communication skills with proven stability in prior employment.

Responsabilidades

• Provide Tier 2 deskside support for desktops, laptops, mobile devices, printers, and related peripherals in a hybrid enterprise environment.
• Support users across multiple sites, collaborating with Service Desk and IT teams to resolve technical issues and ensure timely resolution.
• Administer Active Directory, Entra/Azure AD, Office 365, SharePoint, and Teams, including provisioning and account management.
• Document tickets, resolutions, and technical processes in ServiceNow, emphasizing clear communication and knowledge sharing.
• Contribute to IT projects, occasional office setups, and minimal travel to branch locations.
• Install network equipment, desktops, laptops, mobile devices, and phone systems at remote job sites and permanent offices.
• Participate in team meetings to discuss ongoing projects, share updates, and provide input on process improvements.
• Perform 'root cause analysis' when the Service Desk escalates problems/tickets – ensure that process or configuration changes are communicated to the responsible parties.
• Inventory new equipment and software and perform periodic audits of deployed assets.
• Assist in training and mentoring junior technicians and new team members, promoting a culture of knowledge sharing and support.
• Collaborate with other departments to understand their IT needs and provide tailored solutions that enhance productivity.

Conocimientos

Deskside support

Microsoft 365

Azure AD

Intune

Windows 10/11

Documentation

Teamwork/communication

Educación

A+ certification

Technical degree

CCNA/MCSE

Herramientas

ServiceNow

SharePoint

Teams

Active Directory

Office 365

Descripción del empleo

Irvine Technology Corporation (ITC) is seeking an IT Support Technician II to provide Tier 2 deskside and field support for a large enterprise, spanning multiple sites with ongoing IT projects. You will manage accounts, Office 365, Teams, SharePoint, and security tooling, while mentoring junior staff and contributing to process improvements.

The role emphasizes hands-on troubleshooting, strong collaboration, documentation, and customer service.