Onsite IT Support Engineer - VA Endpoints & Monitoring

Kentro; Columbia (SC); On-site; USD 39,000 - 44,000; Full time

Job summary

Kentro is hiring an experienced Customer Service Engineer to support VA-ESOM Endpoint Support and Operations Monitoring, onsite at the Wm Jennings Bryan Dorn VA Medical Center in Columbia, SC. The role covers both remote and desk-side support for government IT systems, with responsibilities including incident tickets, AD maintenance, and system administration tasks.

Shift is 7:30am to 4:00pm EST. Base compensation ranges from $28 to $32 per hour, with final pay determined by role requirements,

Responsibilities

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
• The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
• Utilize debugging protocols and processes.
• Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
• Facilitate equipment returns, deployments, unboxing, inventorying, and verification.

Job description

Kentro is hiring an experienced Customer Service Engineer to support VA-ESOM Endpoint Support and Operations Monitoring, onsite at the Wm Jennings Bryan Dorn VA Medical Center in Columbia, SC. The role covers both remote and desk-side support for government IT systems, with responsibilities including incident tickets, AD maintenance, and system administration tasks.

Shift is 7:30am to 4:00pm EST. Base compensation ranges from $28 to $32 per hour, with final pay determined by role requirements,