VA Onsite IT Service Engineer

Kentro; Martinsburg (WV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid time off

Education reimbursement

Discount perks

Job summary

Kentro is seeking a Customer Service Engineer to support VA-ESOM End Point and Operations Monitoring nationwide. This onsite role at Martinsburg VA Medical Center involves diagnosing issues, guiding end users, and performing routine system administration tasks.

You will handle tickets, accounts, AD maintenance, and network support, with potential surge travel and strict health requirements. The position requires Active Directory experience, 2+ years IT support, and a US citizenship or

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must be able to meet the physical requirements of the role.

Responsibilities

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
• The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
• Utilize debugging protocols and processes.
• Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
• Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
• Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.
• Stand and move throughout the work area for prolonged periods.

Skills

Customer support

Remote support

System administration

Active Directory

Windows environment

Education

Bachelor's degree in CS/engineering or related field

8 years of additional relevant experience

Tools

ServiceNow

Microsoft Office

Job description

Kentro is seeking a Customer Service Engineer to support VA-ESOM End Point and Operations Monitoring nationwide. This onsite role at Martinsburg VA Medical Center involves diagnosing issues, guiding end users, and performing routine system administration tasks.

You will handle tickets, accounts, AD maintenance, and network support, with potential surge travel and strict health requirements. The position requires Active Directory experience, 2+ years IT support, and a US citizenship or