Onsite IT Support Engineer – San Jose

Muonspace; San Jose (CA); On-site; USD 106,000 - 120,000; Full time

Benefits offered by this job

Equity compensation

Medical, dental and vision insurance

401k retirement plan

Job summary

Muon Space in San Jose is seeking an IT Support Engineer to join our IT team. You will be the frontline for internal IT, helping colleagues get set up, stay connected, and remain productive in a fast-paced environment.

This on-site role will keep systems running smoothly and support day-to-day IT operations. In this on-site position, you will configure workstations, manage Okta and Google Workspace, troubleshoot network issues, and contribute to security and asset management while delivering

Qualifications

• 2+ years in IT support, help desk, or systems administration.
• Hands-on with Okta or a similar identity provider (SSO, MFA).
• Working knowledge of Google Workspace administration (user management, groups, security settings).
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN).
• Experience setting up and supporting macOS and Windows endpoints in a corporate environment.
• Strong troubleshooting methodology and ability to prioritize competing requests.
• Excellent communication skills — able to explain technical issues clearly to non-technical users.
• Able to work with minimal supervision, be proactive and reliable.

Responsibilities

• Serve as the primary point of contact for daily help desk requests, triaging and resolving hardware, software, and connectivity issues for all employees.
• Set up, configure, and deploy new user workstations (macOS, Windows, Linux), including standard software, security tooling, and peripheral equipment.
• Administer Okta for user provisioning, deprovisioning, MFA enrollment, application assignments, and group management.
• Manage Google Workspace accounts, groups, shared drives, and organizational unit policies.
• Troubleshoot network connectivity issues including Wi-Fi, VPN, DNS, and DHCP across office and remote environments.
• Maintain IT asset inventory, track hardware lifecycle, and coordinate equipment procurement and disposal.
• Create and maintain internal IT documentation including onboarding guides, troubleshooting runbooks, and knowledge base articles.
• Support conference room A/V equipment and video conferencing systems.
• Collaborate with the Security Engineering team on endpoint security, patch management, and access control policies.

Skills

IT support

Okta

Google Workspace

Networking fundamentals

macOS & Windows

Troubleshooting

Communication skills

Self-motivation

Tools

Jamf

Kandji

Intune

Job description

Muon Space in San Jose is seeking an IT Support Engineer to join our IT team. You will be the frontline for internal IT, helping colleagues get set up, stay connected, and remain productive in a fast-paced environment.

This on-site role will keep systems running smoothly and support day-to-day IT operations. In this on-site position, you will configure workstations, manage Okta and Google Workspace, troubleshoot network issues, and contribute to security and asset management while delivering