IT Support Engineer II - Onsite, Stock Options

Collective Health; San Francisco (CA); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Stock options (35,000)

Health insurance

401k

Paid time off

Job summary

Collective Health is seeking an IT Support Specialist to manage macOS/Windows, provisioning, onboarding/offboarding, and secure device management within a fast-moving health tech environment in San Francisco.

You’ll automate tasks with scripts, create simple guides, support collaboration tools like Google Workspace, Okta, and Zoom, and keep devices and networks secure while delivering a high-touch, service-first experience.

Qualifications

• Hands-on experience administering macOS and Windows environments.
• Full IT lifecycle management from onboarding to offboarding.
• Experience with networking basics and mobile device management.
• Commitment to endpoint security and data privacy.
• Experience supporting modern collaboration tools like Google Workspace, Okta, Zoom.
• Ability to script (Bash, Python, PowerShell) to automate tasks.
• Strong communication with diverse user base and documentation skills.
• Proactive, ownership-driven approach to IT operations.

Responsibilities

• Support employees with day-to-day tech issues via email, chat, or in person.
• Handle onboarding for new hires and secure offboarding for departures.
• Manage hardware/software from purchase to setup and disposal.
• Improve daily IT tasks through scripts and better processes.
• Create simple how-to guides for self-service IT support.
• Maintain macOS/Windows, conference room tech, and basic office networks.
• Enforce security best practices, MFA, and device protection.
• Manage mobile devices using MDM tools.

Skills

macOS & Windows admin

IT operations

Networking basics

Security best practices

SaaS management

Automation scripting

Communication & support

Documentation

Problem solving

Tools

Google Workspace

Okta

Zoom

MDM (e.g., Jamf)

Job description

Collective Health is seeking an IT Support Specialist to manage macOS/Windows, provisioning, onboarding/offboarding, and secure device management within a fast-moving health tech environment in San Francisco.

You’ll automate tasks with scripts, create simple guides, support collaboration tools like Google Workspace, Okta, and Zoom, and keep devices and networks secure while delivering a high-touch, service-first experience.