On-Site IT Support Engineer — HQ

IFS; Campbell (CA); On-site; USD 135,000 - 165,000; Full time

Job summary

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA headquarters. This is a fully on-site role responsible for supporting employees in the office and providing remote support to users during US business hours.

You’ll be the face of IT, ensuring the HQ runs smoothly day to day. You will handle end-user devices, onboarding/offboarding, conference-room AV, asset management, and SaaS access.

Qualifications

• 3+ years of experience in an IT support, desktop support, or helpdesk role.
• Hands-on experience supporting and troubleshooting end-user hardware and software — laptops, peripherals, OS (macOS and Windows).
• Experience with provisioning and administration of SaaS/productivity platforms (Google Workspace, Slack, Zoom).
• Familiarity with onboarding/offboarding processes — equipment setup, account provisioning, access management.
• Experience supporting conference rooms and AV / video-conferencing equipment.
• Comfortable with IT asset and inventory tracking and basic procurement coordination.
• Excellent communication and interpersonal skills, able to support executive users calmly.
• Based in or near Campbell, CA, and able to work fully on-site at HQ during US business hours.
• Experience following IT policies and practices rather than defining them; known when to escalate.
• Exposure to MDM/endpoint management tooling (e.g., Jamf, Intune, Kandji) is a plus.
• Basic networking knowledge and local remote-hands willingness for infrastructure teams is a plus.
• Familiarity with IT ticketing systems (e.g., Jira Service Management, Zendesk) is a plus.
• Relevant certifications (e.g., CompTIA A+, Google Workspace, ITIL) are a plus.

Responsibilities

• End-User Support: on-site IT contact at HQ and remote support during US business hours.
• Troubleshoot and resolve hardware, software, and access issues across laptops and SaaS tools.
• Provision, configure, and maintain employee devices.
• Handle onboarding and offboarding and recover assets when people leave.
• Keep conference rooms and AV equipment working for meetings and events at HQ.
• Track and maintain IT hardware inventory and coordinate procurement needs.
• Provide executive support and respond quickly to high-visibility requests.
• Act as local remote-hands for network and infrastructure teams when needed.
• Maintain documentation and contribute to knowledge-base articles.
• Collaborate with distributed IT team and escalate issues when appropriate.

Skills

IT support experience

Executive support

Strong communication

On-site presence

Device provisioning

SaaS admin

Asset/inventory management

Independent worker

Campbell, CA local

Tools

Jira Service Management

Zendesk

Jamf

Intune

Kandji

Google Workspace

Slack

Zoom

Job description

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA headquarters. This is a fully on-site role responsible for supporting employees in the office and providing remote support to users during US business hours.

You’ll be the face of IT, ensuring the HQ runs smoothly day to day. You will handle end-user devices, onboarding/offboarding, conference-room AV, asset management, and SaaS access.