On-Site IT Support Pro - SF & MV (Tier 2)

Harness Inc; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

FSA

EAP

Flexible Time Off

Team events

Job summary

Harness Inc. seeks a motivated IT Support Specialist II to provide hands-on, on-site support for our San Francisco and Mountain View offices. The role requires residing within a 25-mile radius and availability to work on-site Monday through Friday, traveling between sites as needed.

You will handle Tier 2 support, onboarding/offboarding, endpoint lifecycle tasks, and collaborate with employees, vendors, and cross-functional teams to ensure security and a seamless tech experience.

Qualifications

• 5+ years of IT support experience in a corporate environment.
• Strong hardware, software, and basic networking knowledge.
• Experience with onboarding and offboarding workflows.
• Proficient in ticketing systems and documenting issues clearly.

Responsibilities

• Provide Tier 2 on-site IT support for desktops, laptops, and AV systems.
• Manage user accounts, access, and device provisioning for new hires and departures.
• Troubleshoot hardware, software, and network issues with strong customer service.
• Create and maintain user documentation and knowledge base articles.
• Participate in on-call rotation for after-hours and weekend support.

Skills

IT support

Help desk

Endpoint management

On-site work

Customer service

Tools

Okta

Google Workspace

Cisco Meraki

Ticketing systems

Job description

Harness Inc. seeks a motivated IT Support Specialist II to provide hands-on, on-site support for our San Francisco and Mountain View offices. The role requires residing within a 25-mile radius and availability to work on-site Monday through Friday, traveling between sites as needed.

You will handle Tier 2 support, onboarding/offboarding, endpoint lifecycle tasks, and collaborate with employees, vendors, and cross-functional teams to ensure security and a seamless tech experience.