SF IT Site Specialist: Onsite Support & SaaS Admin

RAMP; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Health and wellness stipend

In-office perks: lunch, snacks, drinks

Relocation coverage to SF

Job summary

Ramp is seeking an IT Site Specialist for our San Francisco office. This on-site contract role blends deskside IT support with administration of our core SaaS stack, including Okta, Google Workspace, Slack, and JAMF.

You will own provisioning, access changes, and renewals while driving automation and least-privilege practices. You will be the primary IT presence in SF, handling endpoint, AV, inventory, and vendor coordination, delivering end-to-end ticket resolutions, and leading small projects

Qualifications

• Minimum 4 years of technical experience in an enterprise-size organization with hands-on on-site IT support and SaaS administration.
• Strong knowledge of Okta, Google Workspace, Slack, JAMF, and modern SaaS tools.
• Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles.
• Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms.
• Experience managing SaaS application portfolios, license optimization, and vendor renewals.
• Experience with deskside support, ticket resolution, and escalation to engineering when needed.
• Comfort owning the physical site experience — endpoint troubleshooting, AV, and inventory.
• Strong attention to detail, execution-oriented, and able to own ambiguous cross-functional work.

Responsibilities

• Provide in-person support at our San Francisco office 5 days/week as the site’s primary IT contact.
• Perform IT Support Specialist duties across the IT stack.
• Provide deskside/walk-up support and resolve IT tickets end-to-end.
• Handle advanced troubleshooting and escalation before handoff to IT Engineering.
• Triage and field support requests across tickets, email, Slack, and internal distros; optimize SLAs.
• Coordinate application onboarding/offboarding tied to lifecycle events across SaaS stack.
• Administer core apps (Okta, Google Workspace, Slack, JAMF) including user lifecycle and SSO/SCIM integrations.
• Own application portfolio management, license optimization, and renewals.
• Build and maintain integrations/automations to reduce manual work and enforce least-privilege access.
• Manage on-site hardware inventory, lifecycle, and procurement coordination with vendors.
• Support AV/conference room reliability; drive small to large projects with teams.
• Perform recurring audits on licenses, access, and hardware; push remediation.
• Create technical and user-facing documentation; advocate for users.

Skills

On-site IT support

SaaS administration

User lifecycle management

SSO/SCIM provisioning

Automation tooling

DeskSide support

Attention to detail

Tools

Okta

Google Workspace

Slack

JAMF

Job description

Ramp is seeking an IT Site Specialist for our San Francisco office. This on-site contract role blends deskside IT support with administration of our core SaaS stack, including Okta, Google Workspace, Slack, and JAMF.

You will own provisioning, access changes, and renewals while driving automation and least-privilege practices. You will be the primary IT presence in SF, handling endpoint, AV, inventory, and vendor coordination, delivering end-to-end ticket resolutions, and leading small projects