Onsite IT Support Engineer – Midtown Atlanta

Ripple IT; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Defined growth path

401(k) plan with matching

Job summary

A tech support company is seeking an experienced L1 Support/Onsite Engineer based in Atlanta. The ideal candidate has 2-5 years of IT experience, strong communication skills, and excellent troubleshooting abilities. Responsibilities include delivering technical support to clients onsite, collaborating with a team, and maintaining documentation. The company fosters a supportive culture focused on personal and professional growth, and offers a comprehensive benefits package.

Qualifications

• 2-5 years of IT experience is required.
• Ability to remain calm under pressure and maintain a positive attitude.
• Willingness to learn new skills and technologies.

Responsibilities

• Deliver high-quality technical support to end users onsite.
• Collaborate closely with teammates to achieve collective success.
• Maintain detailed documentation for support tickets.

Skills

Strong communication skills

Excellent troubleshooting skills

Technical Aptitude

Problem‑solving skills

Growth‑minded

Strong work ethic

Technical proficiency

Documentation skills

Customer‑oriented

High emotional intelligence (EQ)

Team‑oriented mindset

Job description

A tech support company is seeking an experienced L1 Support/Onsite Engineer based in Atlanta. The ideal candidate has 2-5 years of IT experience, strong communication skills, and excellent troubleshooting abilities. Responsibilities include delivering technical support to clients onsite, collaborating with a team, and maintaining documentation. The company fosters a supportive culture focused on personal and professional growth, and offers a comprehensive benefits package.