Onsite IT Support Engineer | Hands-On Tech & Training

Netrix Global; Camden (NJ); On-site; USD 60,000 - 75,000; Full time

Job summary

Netrix Global is seeking an IT Support Engineer to deliver onsite technical support for Education Services, working closely with client teams and internal specialists. The role emphasizes hands-on troubleshooting, documentation, and proactive problem-solving within Windows, AD, and network environments.

You will manage incidents, perform hardware tasks, and support Microsoft 365, Exchange, and Google Workspace as part of a broader IT operations effort.

Qualifications

• ,

Responsibilities

• Provide onsite IT support to Education Services team and customers.
• Troubleshoot and document incidents; manage tickets using ServiceNOW.
• Assist in server, network, and workstation issues on customer sites.
• Support and maintain Microsoft 365, AD, and Exchange environments.
• Collaborate with cross-functional teams to deliver timely IT solutions.

Skills

Onsite support

Windows Server

Active Directory

Microsoft 365

Networking basics

Google Workspace

ServiceNow

Hardware repair

Customer service

Education

Associate degree in Information Technology

Tools

ServiceNOW

Kaseya

Logic Monitor

Antivirus software

Job description

Netrix Global is seeking an IT Support Engineer to deliver onsite technical support for Education Services, working closely with client teams and internal specialists. The role emphasizes hands-on troubleshooting, documentation, and proactive problem-solving within Windows, AD, and network environments.

You will manage incidents, perform hardware tasks, and support Microsoft 365, Exchange, and Google Workspace as part of a broader IT operations effort.