VIP Desk-Side IT Support Engineer

Tata Consultancy Services Limited; Westerville (OH); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Parental Leaves

401K Plan

Training Reimbursement

Job summary

Tata Consultancy Services Limited in Westerville, OH is seeking a Desk-side Engineer to provide on-site end-user support, resolve hardware and software issues, and maintain inventory. You will work with ServiceDesk and Remote Desktop teams to ensure SLA adherence and assist VIP users.

Responsibilities include testing, imaging, incident resolution, asset management, and coordination with procurement for hardware/software upgrades. Competitive salary and comprehensive benefits offered.

Qualifications

• 4–6 years of work experience in the relevant skills.
• Experience in providing deskside support.
• Knowledge of Windows desktop OS.
• Data Center, Network Operation Support.
• VIP user support experience.
• Excellent communication skills.
• Basic knowledge of reporting/ITSM Tool.

Responsibilities

• Desk side engineer for technical support for customers and their networked computers and peripherals.
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, printers, PDAs, iPhone/iPad & other smart devices.
• Break-fix, troubleshoot and resolve software issues; reimaging computers/hard drives.
• IMACD function including installation and decommission.
• Backing up and restoring user data, settings and associated systems administration activities.
• Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts.
• Assist on Incident and Problem management activities.
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.

Skills

Deskside Support

Windows Desktop OS

VIP User Support

Excellent Communication

Tools

ITSM Tool

Job description

Tata Consultancy Services Limited in Westerville, OH is seeking a Desk-side Engineer to provide on-site end-user support, resolve hardware and software issues, and maintain inventory. You will work with ServiceDesk and Remote Desktop teams to ensure SLA adherence and assist VIP users.

Responsibilities include testing, imaging, incident resolution, asset management, and coordination with procurement for hardware/software upgrades. Competitive salary and comprehensive benefits offered.