Oss Support Executive Engineer

Tata Consultancy Services; Louisville (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage (health

Parental leaves

Identity theft protection

Commuter benefits & training reimburse

Legal & financial assistance: 401K,养老/

Job summary

Tata Consultancy Services in Louisville, CO is seeking an Engineer for onsite IT end-user support across offices, plants and warehouses. You will diagnose hardware/software issues, manage M365/AD, and ensure secure device enrollment and deployment.

The role requires strong communication skills in English, experience with ITSM tools, and the ability to handle VIP users with discretion. Salary is competitive with benefits and rotation on-site coverage.

Qualifications

• Experience in Onsite Support, Deskside Support or EUC.
• Hands-on support for desktops, laptops, mobile devices, peripherals, printers across offices and plants.
• Strong troubleshooting of Windows 10/11, M365, Outlook, AD, Group Policy and VPN.
• Experience with Intune (MDM/MAM) and SCCM for device enrollment and deployment.
• Experience with ServiceNow or similar ITSM tools.
• Working knowledge of ITIL processes, esp. Incident & Service Request Management.
• Experience in hardware lifecycle and asset management, including asset audits.
• Basic network troubleshooting: TCP/IP, DNS, DHCP, Wi-Fi, proxy.
• Support plant/warehouse endpoints incl rugged devices, barcode scanners and printers.
• Strong customer-facing communication and troubleshooting skills.
• Experience supporting VIP/executive users with confidentiality.
• Good written and verbal English; local language an added advantage.

Responsibilities

• Provide onsite desk-side, walk-up and IT Bar support across offices and sites.
• Diagnose and resolve hardware, software, OS, M365, connectivity and peripheral incidents.
• Log, prioritize, troubleshoot, resolve and escalate incidents in ServiceNow.
• Maintain ServiceNow tickets with troubleshooting activities and resolutions.
• Perform new joiner setup, device handover, MFA setup and email configuration.
• Handle device refresh/replacement and maintain asset/CMDB records.
• Support mobile devices and coordinate device replacement.
• Perform user onboarding/offboarding and workplace IT activities.
• Maintain asset assignment, return and loaner records.
• Support office/plant moves and asset audits.
• Coordinate unresolved issues with resolver groups (App/Infra/Network/OEM).
• Provide proactive status updates and ownership transfer during escalation.
• Support conference-room/AV equipment and workplace peripherals.
• Participate in daily operational reviews and follow up on aging/open tickets.
• Provide rotational onsite, on-call and weekend support to align with site hours.

Skills

End user support

Customer-facing communication

Onsite support

Tools

Windows 10/11

Microsoft 365

Outlook

Active Directory

Group Policy

VPN

Microsoft Intune

SCCM

ServiceNow

ITIL

Job description

Job Description

Must Have Technical/Functional Skills

• Demonstrated experience in Onsite Support, Deskside Support, or End User Computing (EUC).
• Hands-on support for desktops, laptops, mobile devices, peripherals, printers and workplace technologies across corporate offices, manufacturing plants/factories and distribution/warehouse environments.
• Strong troubleshooting knowledge of Windows 10/11, Microsoft 365, Outlook, Active Directory, Group Policy and VPN.
• Experience with Microsoft Intune (MDM/MAM) and SCCM for device enrollment, configuration, compliance and application deployment.
• Experience with ServiceNow or similar ITSM tools, including Incident and Service Request lifecycle management.
• Working knowledge of ITIL processes, particularly Incident Management, Service Request Management and escalation.
• Experience in hardware lifecycle and asset management, including laptop deployment, refresh/replacement, asset audits, device return and break/fix/vendor coordination.
• Basic network troubleshooting covering TCP/IP, DNS, DHCP, Wi-Fi, proxy and network connectivity.
• Experience supporting plant/warehouse endpoints, including rugged/handheld devices, barcode scanners, label printers and industrial printers.
• Strong customer-facing communication and troubleshooting skills.
• Experience supporting VIP/executive users with minimum business disruption and appropriate confidentiality.
• Good written and verbal English communication; local language capability can be considered an added advantage based on site requirements.

Roles & Responsibilities

• Provide onsite desk-side, walk-up and IT Bar support to end users across offices, manufacturing sites and distribution/warehouse locations.
• Diagnose and resolve hardware, software, operating system, Microsoft 365, connectivity and peripheral-related incidents.
• Log, prioritize, troubleshoot, resolve, escal… etc
• Maintain ServiceNow tickets with accurate troubleshooting activities, resolution information and user communication.
• Perform new joiner setup, device handover, initial sign-in assistance, MFA setup, email configuration and application validation.
• Handle device refresh/replacement, return and loaner-device activities, maintaining appropriate asset/CMDB records.
• Support mobile devices, Company Portal, mobile applications and coordinate device replacement where required.
• Perform user onboarding/offboarding and associated workplace IT activities.
• Maintain accurate asset assignment, return, replacement and loaner records.
• Support office/plant moves, hardware refresh activities and asset audits.
• Coordinate unresolved issues with appropriate resolver groups including Application, Infrastructure, Network, Telecom and OEM/vendor support teams.
• Provide proactive status updates to users and ensure proper ownership transfer during escalation.
• Support conference-room/AV equipment and workplace peripherals where required.
• Participate in daily operational reviews and follow up on aging/open tickets.
• Provide rotational onsite, on-call and weekend support where required to align with site/plant operating hours.

Salary Range-$60,000-$75,000 a year

#LI-KR3

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location: Louisville, CO

Function: TECHNOLOGY

Role: Engineer

ID: 438601

Skills: Desktop

Salary Range: $60,000 - $75,000